Comments Report

The Comments Report allows users to view the comments entered for the guest profiles, reservations, and travel agent profiles.

Perform the following steps to generate the report:

Navigate to Reports ➜ Dynamic Reports ➜Front Desk ➜ Comments Report.

Refer to the following table and fill in the fields.

Field	Description
Report Name	Comments Report.
Start Date	The start date from which the report must be generated.
End Date	The end date up to which the report must be generated.
Reservation Status	The reservation statuses to be included in the report. Users can select from the following options: In House Departed Reserved Cancelled No Show
View	The comments to be displayed in the report. Users can select from the following options: Profile Comment Reservation Comment Travel Agent Comment
Comment Type	The type of comments to be included in the report. Users can select from the following options: Check-In Check-Out General Housekeeping Booking Account Status Storage
Severity	The severity of comments to be included in the report. Users can select from the following options: Critical High Medium Low

Click Run to generate the report.

Click Save to save the report under User Favorites section.

Sample Report

Report Fields

This report displays the following fields:

Field	Description
Originated From	The source account for the comment.
Guest Name	The guest name associated with the profile or reservation. Users can search records using this value. This column can be sorted.
Conf #	The confirmation ID associated with a reservation. Users can search records using this value.
Third-Party Confirmation	The third-party confirmation number for a reservation if available.
Room	The room number assigned to a reservation. Users can search records using this value.
Arrival Date	The arrival date of the reservation.
Departure Date	The departure date of the reservation.
Reservation/Travel Agent/Guest Profile Comments	The comments entered for reservations, guest profiles, and travel agent profiles. Users can search records using this value.
Comment Type	The type selected for the comment. Users can filter and search records using this value. This column can be sorted.
Severity	The severity of the comment. Users can filter and search records using this value. This column can be sorted.
Commented By	The username of the user who created the comment. Users can search records using this value.
Created Date & Time	The date and time when the comment was created. Users can search records using this value.
Default Payment Method	The default payment method selected for the reservation or profile. Users can filter and search records using this value.
Company Name	The company name associated with the reservation or profile. Users can search records using this value. This column can be sorted.
Do Not Move	Displays Yes if the reservation is marked as Do Not Move. Users can search records using this value.
Group	The groups associated with the reservation or profile. Users can search records using this value. This column can be sorted.