Lost Business Tracking Report

The Lost Business Tracking report allows users to track the reservations that were cancelled/aborted halfway through the booking process.

Navigate to Reports ➜ Dynamic Reports ➜ Manager ➜ Lost Business Tracking.

Refer to the following table and fill in the fields.

Field	Description
Report Name	Lost Business Tracking.
Property	This is a mandatory multi-select drop-down list that allows users to select the properties for report generation. The current property is selected by default.
Start Date	The start date for report generation. By default, the current property date is selected. This is a mandatory field that allows users to select past or future dates.
End Date	The end date for report generation. By default, the current property date is selected. This is a mandatory field that allows users to select past or future dates.
Type	This is a mandatory muti-select drop-down list that allows users to select from the following options: Cancellation: When selected, the cancelled reservations are displayed. Lost Business: When selected, the reservations that were aborted partway through the booking process are displayed.
Reason	This is a mandatory multi-select drop-down list that allows users to select the reasons for lost business tracking.

Click Run to generate the report.

Click Save to save the report under User Favorites section.

Sample Report

Report Fields

This report displays the following fields:

Field	Description
Property	The property for which the reservation was being booked.
Lost Business Date	The date when the reservation booking was cancelled/aborted. This column can be sorted.
Guest Name	The guest name associated with the reservation. This column can be sorted.
Reservation Alias	The alias name configured for the guest. This column can be sorted.
Adults	The count of adults added to the reservation. This column can be sorted.
Children	The count of children added to the reservation. This column can be sorted.
Group	The group name associated with the reservation. This column can be sorted.
Company	The company name associated with the reservation. This column can be sorted.
Arrive	The arrival date of the reservation. This column can be sorted. This column can be sorted.
Depart	The departure date of the reservation. This column can be sorted.
Reason	The reason entered when the reservation booking was cancelled/aborted. This column can be filtered and sorted.
User	The user who cancelled/aborted the reservation booking process. This column can be sorted.
Phone Number	The phone number of the guest. This column can be sorted.
Email ID	The email address of the guest. This column can be sorted.
Lost Revenue	The revenue lost for the reservation that was cancelled/aborted. This column can be sorted.
Cancellation Fee	The cancellation fee for the reservation. This column can be sorted.
Deposit	The deposit amount for the reservation. This column can be sorted.
Lost Business Tracking Type	The lost business type selected for the cancelled/aborted reservation. This column can be filtered and sorted.
Confirmation Code	The confirmation code of the reservation. This column can be sorted.