Charge Guests When Shipping Lost and Found Items

Stay allows properties to charge a guest when an item reported as lost is claimed by the guest and shipped to them. This feature allows users to configure the shipper details and the amount to be charged when a claimed item is shipped to the guest.

The shipping charges can either be posted to the default house account folio or to the folio of the reservation associated with the guest profile.

Configuration of Shipper Details

Users can configure the default house account for posting the shipping charges and the shipper details in the Shipper tab of the Lost and Found screen (Rooms Mgmt ➜ Lost and Found ➜ Settings ➜ Shipper). The Shipper tab displays the following two sections:

General Configuration
Shipper Details

The following table lists the fields present in the General Configuration section:

Field	Description
Destination House Account	This is a mandatory field that allows users to search and select the house account to which the shipping charges for a claimed item must be posted.
Destination Folio	This is a mandatory single-select drop-down list that displays all the open folios of the selected house account. Users can select the folio to which the charges must be posted. The folio selected in this field cannot be closed.
Post Charge As	This is a mandatory single-select drop-down list that displays all the active transaction items in the property. Users can select the transaction item using which the shipping charges must be posted. The transaction item selected in this field cannot be deactivated.

The Shipper Details section allows users to configure the shipper details and the amount to be charged. When users click Add, the Add Shipper Details pop-up screen appears that displays the following fields:

Field	Description
Active	Select this checkbox to activate the shipper.
Name	This is a mandatory field that allows users to enter a unique name for the shipper. A maximum of 30 alphanumeric characters can be entered. Special characters cannot be entered.
Code	This is a mandatory field that allows users to enter a unique code for the shipper. A maximum of 6 alphanumeric characters can be entered. Special characters cannot be entered.
Fee	This is a mandatory field that allows users to configure the amount to be charged. Only numeric values can be entered.
Tracking number required	This checkbox is deselected by default. This checkbox must be selected to force users to enter a tracking number when shipping a claimed item.

Once the shipper details are saved, the details configured are displayed in the following columns in the Shipper Details section:

Name
Code
Fee
Tracking Number Required
Status

All columns can be sorted. Users can search for a record using the shipper’s name and code.

Release Claimed Item and Post Shipping Charges

When users release a claimed item using the Release option (Rooms Mgmt ➜ Lost and Found ➜ Release), and select the Status as Closed-Sent in the Release pop-up screen, the following fields are displayed:

Field	Description
Date/Time Shipped	Users can select the date and time when the item is shipped.
Shipper	This is a single-select drop-down list that displays the names of the shippers configured. Users can select the preferred shipper.
Tracking Number	This field is displayed as a mandatory field if the Tracking number required checkbox is selected for the selected shipper. Users can enter the tracking number for the shipment.
Fee	Displays the shipping charge configured for the selected shipper. Users can modify the amount if required. A record is created in the Audit Log screen when the fee is modified.
Payment Options	Pay now: This option is selected by default. When selected, the shipping charges are posted to the folio of the destination house account configured by the property. Post charge to the account: When selected, users can search for a reservation or house account to which the shipping charges must be posted. Only reservations in In-House and Departed statuses can be selected.
Payment Method	This is a mandatory single select drop-down list that displays the payment methods that are mapped to the Cash and Credit Card payment class.
Reference	Users can enter a reference number for the payment.

When the payment method is selected as New Credit Card, the card details entered by the user is verified and the Make Payment And Release option appears. When clicked, the payment is processed, and the item is released.

When the payment method mapped to the Cash payment class is selected, the Username and Password fields appear where users must enter their credentials. When users click Release, the user’s credentials are validated. On successful validation of the user’s credentials, the payment is processed, and the item is released.

If the payment is not successful, users can retry making payment using a different payment method.

The payment processed and the shipping charges are posted to the folio of the reservation, or the house account selected.

The details of the account to which the charges are posted, and the amount charged are displayed when users expand the accordion for the record in the Lost and Found screen.