Home

The Home option provides an at-a-glance view of how many arrivals the user has remaining at the property. This enables the users to quickly adjust the staffing levels in guest services including front desk, valet, and bell staff. For example, the user can determine if the user must send staff home early, move staff to another department, or call in additional staff.

The panels on the dashboard shows the current day’s status and do not apply to past or future dates.

Perform the following steps to view the housekeeping homepage:

Navigate to Rooms Mgmt ➜ Housekeeping ➜ Home. The Home tab is displayed.

The Housekeeping page has the following sections:

Field	Description
Housekeeping	The current housekeeping conditions of rooms.
House Status	The current occupancy statistics of the property.
Assigned Services	The VIP guest list who are arriving or departing today so that the staff can personally follow up with these guests. The service requests created for the individual component rooms of a suite are displayed as separate line entries.

Users can configure a Note of the Day, to communicate any information or note to the housekeeping staff on duty by clicking on the Note of the Day hyperlink above the house status chart. When users click on the hyperlink, a new screen Note of the Day will be displayed, where the note can be configured and saved.

Users can also perform scheduled room moves directly from the Housekeeping screen by clicking on the Scheduled Room Moves hyperlink. On clicking this hyperlink, the Schedule Room Moves screen is displayed. This hyperlink will be displayed only to users with the Stay_ScheduledRoomMoves permission.

A hyperlink is added for the room number in the Staff tab of the Assigned Services section in the Housekeeping Home screen (Housekeeping ➜ Home ➜ Assigned Services ➜ Staff). When users click the room number hyperlink in the Staff tab or the Rooms tab, the features with the Include in Housekeeping Prints/Reports flag enabled are displayed in the Room screen, suffixed by (Housekeeping). The rooms with features associated are indicated using a HKF (Housekeeping Features) indicator.

Views in Housekeeping Dashboard

The following additional views are available in the Housekeeping dashboard:

Priority Check-Ins
Housekeeping Condition
Group & Companies
Loyalty Program
VIP Status

Priority Check-Ins

This tab displays only the service requests assigned to priority check-in reservations, and not all the service requests. The service requests assigned to priority check-in reservations are grouped as follows:

Pre-Reg
- All the service requests available for the rooms with the Pre-Reg option enabled in the reservation are displayed.
- Only the service requests for the reservations that has the arrival date as the current property date are displayed.
Digital Check-Ins
- All the service requests available for the rooms where the guests made a web check-in for the reservations are displayed.
- Only the service requests for the reservations that has the arrival date as the current property date are displayed.

The following columns are displayed in the Priority Check-Ins tab:

Field	Description
Priority Check-Ins	This is the first column that displays two groups namely: Pre-Reg and Digital Check-Ins. All the service requests are displayed below the respective groups. This column can be sorted. Users can filter records using this column.
Services	Displays the total number of service requests assigned or available under the Pre-Reg and Digital Check-In groups. This column can be sorted.
Room	Displays the room number assigned to the service requests created. Users can search for a request using this column.
Room Type	Displays the room type code of the room numbers assigned to the requests. Users can search for a request using this column. Users can filter records using this column.
Inventory Status	Displays the current inventory status of the room assigned to the requests. Users can filter records using this column.
Housekeeping Condition	Displays the housekeeping condition of the room. Users can filter records using this column.
PET	Displays the total number of pets available in the room. If the same room is assigned to reservations in share, the sum of the pets in the reservations in share are displayed. If no pet is available in the room, a (-) is displayed.
ETA	Displays the Estimated Time of Arrival if the service requests created for rooms are assigned to reservations that are set to arrive on the current property date. If the room is assigned to reservations in share, the day’s primary reservation’s ETA is displayed. If a threshold time is configured in the Indicate Priority Arrivals/Departures field in the Property Setup screen, the priority indicator is displayed in the dashboard.
Service Type	Displays the service request code for the request raised for the room as a hyperlink. When clicked, users are navigated to the Edit Service Request screen, where users can edit the service request details. Users can search for a request using this column. Users can filter records using this column.
Status	Displays the status of the service requests. Users can change the status of the service request from the status drop-down list that displays the following options: New In Progress Completed Denied - Do Not Disturb Denied - Refused Denied - Sleep Out Cancelled Users can filter records using this column.
Severity	Displays the severity set for the service requests, such as, Minor, Normal and Urgent. Urgent severity is displayed in red font to indicate the urgency.
Time or Points	Based on the housekeeping setup in the property, this column displays the following time or points: Time: The time allocated for the respective service request is displayed. Points: The points assigned for the respective service request is displayed.
Staff/Team	This column displays the name of the staff or the housekeeping team to whom the service request is assigned. Users can search for a request using this column. Users can filter records using this column.
Role	Displays the role of the staff to whom the service request is assigned. This column is left blank if the service request is assigned to a team. Users can filter records using this column.
Board	This column is displayed only if the Housekeeping Boards feature setting is enabled. When service requests are created and added to boards, the board name is displayed for each service request. Users can search for a request using this column. Users can filter records using this column.

Additionally, users can filter records using the Housekeeping Features option. A progress indicator is added to both the Pre-Reg and Digital Check-Ins groups.

Housekeeping Condition

This tab displays all the assigned service requests in the property. The housekeeping conditions of all the rooms are displayed and the service requests raised for the rooms are listed under the respective housekeeping condition of the rooms.

The following columns are displayed in the Housekeeping Condition tab:

Field	Description
Housekeeping Condition	This is the first column that displays the housekeeping condition of the rooms in the property. The housekeeping conditions for which no rooms are available are not displayed in this column. Users can search for a record using this column. Users can filter records using this column. This column can be sorted.
Services	Displays the total number of service requests assigned or available under the respective housekeeping condition.
Room	Displays the room number assigned to the service requests created. Users can search for a record using this column.
Room Type	Displays the room type code of the room numbers assigned to the requests. Users can search for a record using this column. Users can filter records using this column.
Inventory Status	Displays the current inventory status of the room assigned to the requests. Users can filter records using this column.
PET	Displays the total number of pets available in the room. If the same room is assigned to reservations in share, the sum of the pets in the reservations in share are displayed. If no pet is available in the room, a (-) is displayed.
ETA	Displays the Estimated Time of Arrival if the service requests created for rooms are assigned to reservations that are set to arrive on the current property date. If the room is assigned to reservations in share, the day’s primary reservation’s ETA is displayed. If a threshold time is configured in the Indicate Priority Arrivals/Departures field in the Property Setup screen, the priority indicator is displayed in the dashboard.
ETD	Displays the Estimated Time of Departure if the service requests created for rooms are assigned to reservations that are set to depart on the current property date. If the room is assigned to reservations in share, the day’s primary reservation’s ETD is displayed. If a threshold time is configured in the Indicate Priority Arrivals/Departures field in the Property Setup screen, the priority indicator is displayed in the dashboard.
Service Type	Displays the service request code for the request raised for the room as a hyperlink. When clicked, users are navigated to the Edit Service Request screen, where users can edit the service request details. Users can search for a record using this column. Users can filter records using this column.
Status	Displays the status of the service requests. Users can change the status of the service request from the status drop-down list that displays the following options: New In Progress Completed Denied - Do Not Disturb Denied - Refused Denied - Sleep Out Cancelled Users can filter records using this column.
Severity	Displays the severity set for the service requests, such as, Minor, Normal and Urgent. Urgent severity is displayed in red font to indicate the urgency.
Time or Points	Based on the housekeeping setup in the property, this column displays the following time or points: Time: The time allocated for the respective service request is displayed. Points: The points assigned for the respective service request is displayed.
Staff/Team	Displays the name of the staff or the housekeeping team to whom the service request is assigned. Users can search for a record using this column. Users can filter records using this column.
Role	Displays the role of the staff to whom the service request is assigned. This column is left blank if the service request is assigned to a team. Users can filter records using this column.
Board	This column is displayed only if the Housekeeping Boards feature setting is enabled. When service requests are created and added to boards, the board name is displayed for each service request. Users can search for a record using this column. Users can filter records using this column.

Additionally, users can filter records using the Housekeeping Features option.

Group & Companies

This tab displays all the service requests assigned to group reservations, or reservations that are associated with a company. All the groups and companies that have active reservations on the current property date are displayed, and the service requests raised for the rooms assigned to these reservations are listed under the respective group or company.

The following columns are displayed in the Group & Companies tab:

Field	Description
Group/Company	This is the first column that displays the service requests created for rooms assigned to reservations that are associated with groups and companies. They are displayed in the following format: Format for group - group name (group) followed by group code below. Format for company - company name (company) followed by company code below. Users can search for a record using the group/company name and code. Users can filter records using this column. This column can be sorted.
Services	Displays the total number of service requests assigned or available under the respective groups and companies.
Room	Displays the room number assigned to the service requests created. Users can search for a record using this column.
Room Type	Displays the room type code of the room numbers assigned to the requests. Users can search for a record using this column. Users can filter records using this column.
Inventory Status	Displays the current inventory status of the room assigned to the requests. Users can filter records using this column.
Housekeeping Condition	Displays the housekeeping condition of the room. Users can filter records using this column.
PET	Displays the total number of pets available in the room. If the same room is assigned to reservations in share, the sum of the pets in the reservations in share are displayed. If no pet is available in the room, a (-) is displayed.
ETA	Displays the Estimated Time of Arrival if the service requests created for rooms are assigned to reservations that are set to arrive on the current property date. If the room is assigned to reservations in share, the day’s primary reservation’s ETA is displayed. If a threshold time is configured in the Indicate Priority Arrivals/Departures field in the Property Setup screen, the priority indicator is displayed in the dashboard.
ETD	Displays the Estimated Time of Departure if the service requests created for rooms are assigned to reservations that are set to depart on the current property date. If the room is assigned to reservations in share, the day’s primary reservation’s ETD is displayed. If a threshold time is configured in the Indicate Priority Arrivals/Departures field in the Property Setup screen, the priority indicator is displayed in the dashboard.
Service Type	Displays the service request code if the request raised for the room as a hyperlink. When clicked, users are navigated to the Edit Service Request screen, where users can edit the service request details. Users can search for a record using this column. Users can filter records using this column.
Status	Displays the status of the service requests. Users can change the status of the service request from the status drop-down list that displays the following options: New In Progress Completed Denied - Do Not Disturb Denied - Refused Denied - Sleep Out Cancelled Users can filter records using this column.
Severity	Displays the severity set for the service requests, such as, Minor, Normal and Urgent. Urgent severity is displayed in red font to indicate the urgency.
Time or Points	Based on the housekeeping setup in the property, this column displays the following time or points: Time: The time allocated for the respective service request is displayed. Points: The points assigned for the respective service request is displayed.
Staff/Team	Displays the name of the staff or the housekeeping team to whom the service request is assigned. Users can search for a record using this column. Users can filter records using this column.
Role	Displays the role of the staff to whom the service request is assigned. This column is left blank if the service request is assigned to a team. Users can filter records using this column.
Board	This column is displayed only if the Housekeeping Boards feature setting is enabled. When service requests are created and added to boards, the board name is displayed for each service request. Users can search for a record using this column. Users can filter records using this column.

Additionally, users can filter records using the Housekeeping Features option. A progress indicator is displayed for each group and company in the dashboard. The service requests of reservations that have groups and companies associated are considered under the group.

Loyalty Program

This tab displays the service requests assigned to reservations that are associated with a loyalty program. All the loyalty programs that are added to the rooms assigned to the service requests are displayed, and the service requests raised for the rooms are listed under the respective loyalty program.

The following columns are displayed in the Loyalty Program tab:

Field	Description
Loyalty Program	Displays the loyalty program associated with the reservations for which the service requests are raised. The Loyalty Programs are displayed in the following format: Loyalty Program Name - Tier/Level of the loyalty Program. Users can search for a record using this column. Users can filter records using this column. This column can be sorted.
Services	Displays the total number of service requests assigned or available under the respective loyalty program. This column can be sorted.
Room	Displays the room number assigned to the service requests created. Users can search for a record using this column.
Room Type	Displays the room type code of the room numbers assigned to the requests. Users can search for a record using this column. Users can filter records using this column.
Inventory Status	Displays the current inventory status of the room assigned to the requests. Users can filter records using this column.
Housekeeping Condition	Displays the housekeeping condition of the room. Users can filter records using this column.
PET	Displays the total number of pets available in the room. If the same room is assigned to reservations in share, the sum of the pets in the reservations in share are displayed. If no pet is available in the room, a (-) is displayed.
ETA	Displays the Estimated Time of Arrival if the service requests created for rooms are assigned to reservations that are set to arrive on the current property date. If the room is assigned to reservations in share, the day’s primary reservation’s ETA is displayed. If a threshold time is configured in the Indicate Priority Arrivals/Departures field in the Property Setup screen, the priority indicator is displayed in the dashboard.
ETD	Displays the Estimated Time of Departure if the service requests created for rooms are assigned to reservations that are set to depart on the current property date. If the room is assigned to reservations in share, the day’s primary reservation’s ETD is displayed. If a threshold time is configured in the Indicate Priority Arrivals/Departures field in the Property Setup screen, the priority indicator is displayed in the dashboard.
Service Type	Displays the service request code for the request raised for the room as a hyperlink. When clicked, users are navigated to the Edit Service Request screen, where users can edit the service request details. Users can search for a record using this column. Users can filter records using this column.
Status	Displays the status of the service requests. Users can change the status of the service request from the status drop-down list that displays the following options: New In Progress Completed Denied - Do Not Disturb Denied - Refused Denied - Sleep Out Cancelled Users can filter records using this column.
Severity	Displays the severity set for the service requests, such as, Minor, Normal and Urgent. Urgent severity is displayed in red font to indicate the urgency.
Time or Points	Based on the housekeeping setup in the property, this column displays the following time or points: Time: The time allocated for the respective service request is displayed. Points: The points assigned for the respective service request is displayed.
Staff/Team	Displays the name of the staff or the housekeeping team to whom the service request is assigned. Users can search for a record using this column. Users can filter records using this column.
Role	Displays the role of the staff to whom the service request is assigned. This column is left blank if the service request is assigned to a team. Users can filter records using this column.
Board	This column is displayed only if the Housekeeping Boards feature setting is enabled. When service requests are created and added to boards, the board name is displayed for each service request. Users can search for a record using this column. Users can filter records using this column.

Additionally, users can filter records using the Housekeeping Features option. A progress indicator is displayed for each loyalty program in the dashboard. The service requests of reservations that have both loyalty program and VIP status associated are displayed in both the tabs.

VIP Status

This tab displays all the service requests assigned to reservations that are associated with a VIP status. All the VIP statuses that are added to the rooms assigned to the service requests are displayed, and the service requests raised for the rooms are listed under the respective VIP status.

The following columns are displayed in the VIP Status tab:

Field	Description
VIP Status	Displays the VIP status name associated with the reservations for which service requests are raised. Users can search for a record using this column. Users can filter records using this column. This column can be sorted.
Services	Displays the total number of service requests assigned or available under the respective VIP status. This column can be sorted.
Room	Displays the room number assigned to the service requests created. Users can search for a record using this column.
Room Type	Displays the room type code of the room numbers assigned to the requests. Users can search for a record using this column. Users can filter records using this column.
Inventory Status	Displays the current inventory status of the room assigned to the requests. Users can filter records using this column.
Housekeeping Condition	Displays the housekeeping condition of the room. Users can filter records using this column.
PET	Displays the total number of pets available in the room. If the same room is assigned to reservations in share, the sum of the pets in the reservations in share are displayed. If no pet is available in the room, a (-) is displayed.
ETA	Displays the Estimated Time of Arrival if the service requests created for rooms are assigned to reservations that are set to arrive on the current property date. If the room is assigned to reservations in share, the day’s primary reservation’s ETA is displayed. If a threshold time is configured in the Indicate Priority Arrivals/Departures field in the Property Setup screen, the priority indicator is displayed in the dashboard.
ETD	Displays the Estimated Time of Departure if the service requests created for rooms are assigned to reservations that are set to depart on the current property date. If the room is assigned to reservations in share, the day’s primary reservation’s ETD is displayed. If a threshold time is configured in the Indicate Priority Arrivals/Departures field in the Property Setup screen, the priority indicator is displayed in the dashboard.
Service Type	Displays the service request code for the request raised for the room as a hyperlink. When clicked, users are navigated to the Edit Service Request screen, where users can edit the service request details. Users can search for a record using this column. Users can filter records using this column.
Status	Displays the status of the service requests. Users can change the status of the service request from the status drop-down list that displays the following options: New In Progress Completed Denied - Do Not Disturb Denied - Refused Denied - Sleep Out Cancelled Users can filter records using this column.
Severity	Displays the severity set for the service requests, such as, Minor, Normal and Urgent. Urgent severity is displayed in red font to indicate the urgency.
Time or Points	Based on the housekeeping setup in the property, this column displays the following time or points: Time: The time allocated for the respective service request is displayed. Points: The points assigned for the respective service request is displayed.
Staff/Team	Displays the name of the staff or the housekeeping team to whom the service request is assigned. Users can search for a record using this column. Users can filter records using this column.
Role	Displays the role of the staff to whom the service request is assigned. This column is left blank if the service request is assigned to a team. Users can filter records using this column.
Board	This column is displayed only if the Housekeeping Boards feature setting is enabled. When service requests are created and added to boards, the board name is displayed for each service request. Users can search for a record using this column. Users can filter records using this column.

Additionally, users can filter records using the Housekeeping Features option. A progress indicator is added below each VIP status name in the dashboard. The service requests of reservations that are eligible for priority check-ins, and have loyalty program, VIP status, group, and company associated are displayed in all the tabs.

Rooms

The following columns are displayed in the Rooms tab:

Field	Description
Room	Displays the room number of the rooms to which the service requests are assigned. The room type merged with the room number is removed. The hyperlink on the room number that navigates to the room screen is retained. Users can search for a record using this column.
Room Type	Displays the room type code of the room numbers assigned to the requests. Users can search for a record using this column. Users can filter records using this column.
Services	Displays the total number of service requests assigned or available for the room.
PET	Displays the total number of pets available in the room. If the same room is assigned to reservations in share, the sum of the pets in the reservations in share are displayed. If no pet is available in the room, a (-) is displayed.
ETA	Displays the Estimated Time of Arrival if the service requests created for rooms are assigned to reservations that are set to arrive on the current property date. If the room is assigned to reservations in share, the day’s primary reservation’s ETA is displayed. If a threshold time is configured in the Indicate Priority Arrivals/Departures field in the Property Setup screen, the priority indicator is displayed in the dashboard.
ETD	Displays the Estimated Time of Departure if the service requests created for rooms are assigned to reservations that are set to depart on the current property date. If the room is assigned to reservations in share, the day’s primary reservation’s ETD is displayed. If a threshold time is configured in the Indicate Priority Arrivals/Departures field in the Property Setup screen, the priority indicator is displayed in the dashboard.
Inventory Status	Displays the current inventory status of the room assigned to the requests. Users can filter records using this column.
Housekeeping Condition	Displays the housekeeping condition of the room. Users can filter records using this column.
Service Type	Displays the service request code for the request raised for the room as a hyperlink. When clicked, users are navigated to the Edit Service Request screen, where users can edit the service request details. Users can search for a record using this column. Users can filter records using this column.
Status	Displays the status of the service requests. Users can change the status of the service request from the status drop-down list that displays the following options: New In Progress Completed Denied - Do Not Disturb Denied - Refused Denied - Sleep Out Cancelled Users can filter records using this column.
Severity	Displays the severity set for the service requests, such as, Minor, Normal and Urgent. Urgent severity is displayed in red font to indicate the urgency.
Time or Points	Based on the housekeeping setup in the property, this column displays the following time or points: Time: The time allocated for the respective service request is displayed. Points: The points assigned for the respective service request is displayed.
Staff/Team	Displays the name of the staff or the housekeeping team to whom the service request is assigned. Users can search for a record using this column. Users can filter records using this column.
Role	Displays the role of the staff to whom the service request is assigned. This column is left blank if the service request is assigned to a team. Users can filter records using this column.
Board	This column is displayed only if the Housekeeping Boards feature setting is enabled. When service requests are created and added to boards, the board name is displayed for each service request. Users can search for a record using this column. Users can filter records using this column.
Loyalty Program	Displays the loyalty program associated with the reservations for which the service requests are raised. The Loyalty Programs are displayed in the following format: Loyalty Program Name - Tier/Level of the loyalty Program. Users can search for a record using this column. Users can filter records using this column.
Group/Company	Displays the service requests created for rooms assigned to reservations that are associated with groups and companies. They are displayed in the following format: Format for group - group name (group) followed by group code below. Format for company - company name (company) followed by company code below. Users can search for a record using this column. Users can filter records using this column.
VIP Status	Displays the VIP status name associated with the reservations for which service requests are raised. Users can search for a record using this column. Users can filter records using this column.

Additionally, users can filter records using the Pre-Reg, Digital Check-In, and Housekeeping Features options. A progress indicator is added below the room number of each room.

New Indicators in Housekeeping Dashboard

The following new indicators are available in all views of the housekeeping dashboard:

Group Code: When service requests are created for the rooms assigned to group reservations, the group code is displayed next to the room number in all views of the housekeeping dashboard.
Housekeeping Features: The housekeeping features of the room are indicated by the HKF flag in the dashboard views, next to the room number. The features are displayed when users mouse over the HKF flag.
Shared Reservation: Reservations in share are indicated by the shared reservation icon next to the room number.
Pre-Reg: Reservations marked as Pre-Reg are indicated using the Pre-Reg icon next to the room number.
Digital Check-In: Digital check-ins done for reservations are indicated using the digital check-in icon next to the room number.

Dashboard for Service Type Progress

Stay displays the progress made by housekeeping staff on the housekeeping service requests created across all the service types available at the property, in the Service Type Progress dashboard in the Housekeeping screen. This dashboard helps users to track the total count of service requests created and the progress made by the staff on each service request.

View Status of Service Requests

The Service Type Progress section in the Housekeeping screen displays the count of the housekeeping service requests assigned to staff and its progress.

The following details are displayed in the Service Type Progress section:

Tab	Description
Total	The total count of the housekeeping service requests created across all the service types configured by the property. This tab also displays the split-up of the service requests based on the following statuses and the progress made by the staff towards its completion: New In Progress Completed Denied Cancelled
New	The total count of housekeeping service requests created across all the service types for the current property date.
In Progress	The total count of housekeeping service requests in the In-Progress status for the current property date.
Completed	The total count of housekeeping service requests completed by a staff for the current property date.
Denied	The total count of housekeeping service requests denied by a staff for the current property date.
Cancelled	The total count of housekeeping service requests cancelled for the current property date.

The split-up of service requests is displayed in each tab based on their service types. Each status tab contains cards that display the count of the service requests in the mentioned statuses.

Dashboard for Progress of Service Requests by Staff

Stay displays the individual progress made by each housekeeping team or staff on-duty for the service requests assigned to them, in the Staff Progress dashboard in the Housekeeping screen. This dashboard shows the total count of service requests of each service type assigned to housekeeping staff or team and their progress.

Staff Progress Section

The progress made by each individual housekeeping team or staff on-duty is displayed in the Staff Progress section in the Home tab of the Housekeeping screen. Users can view the dashboard by staff or team. When the View By option is selected as Staff, the progress made by each staff is displayed.
When the View By option is selected as Team, the progress made by each housekeeping team is displayed.
When no housekeeping team or staff is available, the following message will be displayed: No housekeeping staff on-duty.

The following details are displayed in the Staff Progress section:

Column	Description
Total Staffs	The total count of the housekeeping staff on duty for the current property date.
Total No. of Services	The total count of the service types from which services are assigned to the housekeeping staff or team for the current property date.
(X) Service Name A (X) Service Name B and so on	The total count of the services from each service type that are assigned to the housekeeping staff or team for the current property date.

Column

Description

Total Staffs

The total count of the housekeeping staff on duty for the current property date.

Total No. of Services

The total count of the service types from which services are assigned to the housekeeping staff or team for the current property date.

(X) Service Name A

(X) Service Name B and so on

The total count of the services from each service type that are assigned to the housekeeping staff or team for the current property date.

The details of the services from each service type that are assigned and completed are displayed for each housekeeping staff or team in the Assigned and Completed columns. Users can filter the records displayed based on the service types or staff using the filter icon.