Overriding the Early Departure Policy Associated with a Reservation

Users with the Stay_OverrideEarlyDepartuePolicy permission can override and change the early departure policy associated with a reservation by clicking on the policy code hyperlink on the Estimated Charges section of the reservation. When clicked, the Override Policy screen appears that displays the following fields:

• Early Departure Policy: This is a single-select drop-down list that displays all the active early departure policies configured at the property.

• Override Reason: This is a text field that allows users to enter a reason for the override.

Users can select the required policy, enter a reason for the override and click the Save button. The reservation is updated with the newly selected policy.

When users override and change the early departure policy associated with a reservation, a record is created in the Reservation History log and in the Audit Log screen in the following format:

• Early Departure Policy changed from <Original Policy Name> to <New Policy Name>

• Added Early Departure Policy Override Reason <Reason entered by the user>