Ability to Mask Guest Names

Stay is enhanced to provide property users with an option to mask guest names or provide an alias name for guest names, associated as a Non-Registered Guest. Previously, users could view the guests name even when the NRG icon was enabled. Now, users can avoid exposing the guest’s original name and instead the alias name or the masked name will be displayed.

Users can either mask or provide an alias name to a Non - Registered Guest by clicking on the NRG icon in the Reservation Summary section of the Reservation page, or, from the Other section in the Booking Model. The guest’s name will be hidden in the following places:

• Guest Name at the top of the Reservation Page

• Search Results in the Front Desk ➜ Home page

• On the reservations list on the Front Desk ➜ Home page ➜ Reservation Tab

• Guest name on the Front Desk ➜ Home page ➜ Rooms Tab

• Tape Chart

• Assign Room Modal in Tape Chart

• Batch Operations

  • Check-in

  • Deposit Due

  • Settle & Checkout

  • Batch Edit

  • Folio

  • Batch Posting

  • Schedule Room Moves

• Welcome script for the Reservation

To support this enhancement, a new feature setting, Enhanced Non-Registered Guest (Reservations), is added. When enabled, the Non-Registered Guest screen will be displayed where users can choose to mask or provide an alias name for the guest.

This screen is displayed whenever the user clicks on the NRG icon in the Reservation Summary section of the Reservation page, or, in the Other section of the Booking model.

The existing Reservation Alias feature setting must also be enabled to be able to provide an alias name for the Non-Registered Guest. This is applicable only when users have the new permission, StayManageNRGReservations, added to their roles. This permission is added to the following roles:

• System Administrator

• Stay Hotel Manager

• GSA Supervisor

Perform the following actions to mask or provide an alias name for the guest name marked as     NRG in the Reservation page:

Turn on the Enhanced Non-Registered Guest and the Reservation Alias feature settings.

Click the NRG icon in the Reservation Summary section of the Reservation page. The Non-Registered Guest screen is displayed.

Enable the Active flag. The following options will be displayed:

• Reservation Alias: Select this option to provide an alias name for the guest’s name. Enter the alias name to be displayed.

Once saved, the guest’s name at the top of the Reservation page will change to an alias name. An info icon is displayed next to the alias name for users with the required permission. Mouse over the icon to see the original name of the guest.

• Mask Name: Select this option to mask the guest name with asterisks.

Once saved, the guest’s name at the top of the Reservation page will be masked by asterisks. An info icon is displayed next to the masked name for users with the required permission. Mouse over the icon to see the original name of the guest.

To provide an alias name or mask the Non-Registered guest’s name while booking a reservation, perform the steps in the previous section in the Other section of the Book Reservation screen.