Guest Self Service - Upgrades and Upsells

Stay Self Service is enhanced to allow guests to upgrade their room and select add-ons for their stay. Two new screens, Upgrade Your Stay and Add-Ons, are added to Stay Self Service, where guests can select the required upgrades and Add-ons for their stay during the check-in process.

To support this, a new tab, Upgrades & Upsells, has been added to the Guest Self Service Setup page (Setting ➜ All Settings) that allows users to set up the Upgrade Your Stay screen and Add-Ons screen in Stay Self Service.

Field	Description
Upgrades
Display	Enable the flag to display room upgrades.
Header	Enter the header name to be displayed for upgrades.
Add-Ons
Display	Enable the flag to display the add-ons.
Header	Enter the header name to be displayed for add-ons.
Add-On to Display	Select the items to be displayed as add-ons.
Upgrades & Upsells Defaults
Mandatory During Check-In	Enable the flag to add the upgrades and add-ons available as part of the check-in process.
Hyperlink Text	Enter the text to be displayed as a hyperlink for upgrades or add-ons screen.
Reservation Summary Message Post Upgrade or Upsell	Enter the text to be displayed upon successful updated reservation.

Sample Scenario

Perform the following actions to upgrade your room and select add-ons via Guest Self Service.

Click Check In on home screen.

Enter the last name and select any of the following options.

Room Number - Enter the room number.
Confirmation Number - Enter the confirmation number.
Departure Date - Enter the departure date.
Email Address - Enter the guest email address.

Click Proceed. Your reservation summary is displayed.

Click Proceed. The Your Room Upgrades Options screen is displayed.

This screen is displayed as a part of the check in process only if the Mandatory During Check In toggle under Upgrades & Upsells Defaults is turned on. Users can also access the upgrades screen by clicking the hyperlink button next to Proceed.

Select the upgrades required for the reservation. A maximum of one upgrade can be selected.

Click Save. A Room Upgrade Confirmation pop-up is displayed.

Click Yes to confirm your upgrade. The upgrade is added, and the Add-ons screen is displayed.

Clicking No discards the selected upgrade.

Click Select to select the Add-ons required.

Users can search for add-ons using the search bar. Add-on prices can be sorted from low to high or high to low.

Click Save. The updated reservation summary page is displayed.

Users can also remove add-ons from the reservation summary screen. To support this, new remove icons are added to each add-on item in the reservation summary screen. When users click the remove icon, the respective add-on is removed from the reservation summary screen.