Post Charges for Room Upsells Based on Room Move Reasons
Stay is enhanced to post charges for room upsells based on the room move reason selected by the users in the Modify Stay screen. Previously, the additional charges were added to the nightly room rate and posted as a single transaction in the Estimated Charges section.
The Room Move Reasons based on Category feature setting must be enabled to use this feature.
When users perform a room upsell and select a room move reason, the additional charges are posted based on the following reasons selected.
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When the reason is selected as Upsell, the charges are posted based on the settings configured in the Upgrades tab of the Rates screen (Settings ➜ Rates ➜ Upgrades).
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When the reason is selected as Other, only the nightly room rate of the reservation is updated in the Estimated Charges section as per the existing functionality.
After a room is upsold by selecting the reason as Upsell, whenever an upsold room is downgraded, the following actions are performed irrespective of the room move reason selected:
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The additional charges for the upsell posted to the reservation as a separate transaction is first modified.
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After the transaction is modified, the nightly room rate is updated.
The following table lists the sample scenarios in which an upsold room is downgraded.
|
Scenario |
Description |
|---|---|
|
A room is downgraded to $120.00 from $150.00 with the reason as Other after being upsold from $100.00 to $150.00. |
The upsell transaction is reduced to $20.00 from $50.00. |
|
A room is downgraded to $80.00 from $150.00 with the reason as Upsell after being upsold from $100.00 to $150.00. |
|