Guest Service Agent (GSA)

The Guest Service Agent role allows users to coordinate with the front desk, special events, accounting, housekeeping, and other departments to ensure that guests are satisfied with their overall experience. Users assigned to this role have full access to most of Stay, excluding setup section and most management tasks (overrides, rates, etc.).

Permissions

  • AddPantry

  • Platform_computeTax

  • Stay_ReadHKConditionsSetup

  • AllowCredits 

  • Platform_sendExternalCommunication

  • Stay_ReadHKConfigGroupCodeforService

  • AllowRefunds

  • Platform_writeContent

  • Stay_ReadHKGuestServicesSetup

  • BookMultipleRooms

  • ReadAccounts

  • Stay_ReadHKOrderSectionsSetup

  • BookReservations

  • ReadAndWriteGuestSatisfactionRecord

  • Stay_ReadHKPatternSetup

  • CancelReservations  

  • ReadComments

  • Stay_ReadHKRolesSetup

  • CheckinReservations

  • ReadCompanyProfiles

  • Stay_ReadHKServicesSetup

  • CheckoutReservations

  • ReadCompReason

  • Stay_ReadHKStaffAssign

  • ConfirmRoomAssign

  • ReadGroupSetup

  • Stay_WriteHKConfigGroupCodeforService

  • CopyReservation

  • ReadGuestIdentityInfo

  • UpdateComments

  • DeleteGuestSatisfactionDocument

  • ReadGuestProfiles

  • WriteAccounts

  • DeleteReservationDocument

  • ReadHousekeeping

  • WriteBulkSms

  • EarlyCheckoutReservations

  • ReadLostFound

  • WriteClosedReservations

  • IssueDigitalKey

  • ReadProfiles - deprecated 

  • WriteComments

  • ManageDepartments

  • ReadProperties

  • WriteCompanyProfiles

  • ManageLoyaltyProgramGuestDetails

  • ReadPropertyConfig

  • WriteCompReasons

  • ManageTasks

  • ReadRates

  • WriteGroupSetup

  • ManageVehicles

  • ReadReports

  • WriteGuestIdentityInfo

  • MoveReservations

  • ReadReservations

  • WriteGuestProfiles

  • OverbookRate

  • ReadRoles

  • WriteLostFound

  • OverrideInterfaceSettings

  • ReadRules

  • WriteProfiles

  • OverrideInventory

  • ReadServiceRequests

  • WriteProperties

  • OverrideKeyExpiration

  • ReadUsers

  • WriteReservations

  • OverrideRates

  • ResyncInterfaces

  • WriteReservationServiceRequests

  • OverSeeOthersTask

  • RevokeDigitalKey

  • WriteTravelAgentProfiles

  • Stay_ReadHKBoards

  • Stay_ReadHKTeamsSetup

  • Stay_ReadHKVirtualSuiteRooms

  • Stay_AdjustedNewTxnItem

  • Stay_UpdateRedEyeArrivals

  • StayMultiBatchPostings

  • Stay_BatchFolioExpectedPayment

  • Stay_WritePreferences

  • Stay_CardConvenienceFeeOverride

  • Stay_AddPreferencesOption

  • Stay_BatchViewGroup

  • Stay_AccessBatchPostings

  • Stay_BatchViewReservations

  • BatchPostCharges

  • Stay_BatchViewCompany

  • BatchPostCredits

  • Stay_ScheduledRoomMoves

  • StayGenerateProformaFolio

  • Stay_ManageRecurringCharges

  • InventoryOnHold

  • StayManageAuditLog

  • InventoryOOO

  • Stay_BatchViewGuestProfiles

  • AddPaymentMethod

  • DeletePaymentMethod

  • Stay_OverrideNonRefundable

  • Stay_OverrideNonRefundablePaymentsandDeposits

  • Stay_BatchFolioColumnPreferences

  • Stay_ArchiveTravelAgent

  • Stay_AddRemoveEditQueueRooms

  • Stay_AutoSettlementReservation

  • Stay_AutoSettlementGroup

  • Stay_AutoSettlementHouseAccount

  • Stay_ReadFrontDeskReports

  • Stay_ExtractFrontDeskReports

  • Stay_ExtractManagerReports

  • Stay_ReadGuestReservationReports

  • Stay_ExtractGuestReservationReports

  • Stay_ReadElevatedPermission

  • Stay_ReadFinancialReports

  • Stay_ExtractFinacialReports

  • Stay_ExtractElevatedPermission

  • Stay_ReadManagerReports

  • Platform_ReadPropertySegmentation

  • Stay_DirectBill_Payment

  • Stay_AR_Payment

  • Stay_WriteStorage

  • Stay_LoadGiftCard

  • Stay_IssueGiftCard

  • Stay_RefundGiftCard

  • Stay_GiftCardPayment