Permissions

Allows users to view the Pantry screen and post charges through the pantry module.

Note: This is a licensed feature. Users will not be allowed to access this module even if the permission is assigned. Properties must contact Agilysys for more information. 

Navigation: Front Desk à Pantry.

This permission is required for users to add a payment method to a reservation, profile, and group by clicking the + icon in the Payment Methods section.

Allows users to apply non-casino admin or manager offers without CMS integration for the reservation. Users with this permission assigned can view and enable the Show All Offers checkbox in the Book a Reservation screen. 

Allows users to add a credit to the folio.

Allows users to perform a refund in all folios.

Allows users to trigger a resend of reservations from Stay to any CRS.

Allows users to apply CMS offers in the Book a Reservation screen for days that are not included in the routing rule frequency. 

Allows users to archive a guest profile.

Allows users to view Auto-Delete Waitlist/Inquiry option in the Waitlist and Inquiry screen. Users with this permission can configure the auto-delete waitlist/inquiry feature in Stay.

Navigation: Reservation à Waitlist and Inquiry à More à Auto-Delete Waitlist/Inquiry

Users with this permission can post single or multiple charges to one or more reservations at a time by clicking the Post Charges option under the Batch Posting tab in the Batch Operations screen.

Navigation: Front Desk à Batch Operations à Batch Posting à Post Charge

Users with this permission can post single or multiple credits to one or more reservations at a time by clicking the Post Credits option under the Batch Posting tab in the Batch Operations screen.

Navigation: Front Desk à Batch Operations à Batch Posting à Post Credits

This permission is required to block a guest profile at the property-level. That is, users can block a guest profile from the logged-in property by clicking the Block option in the Manage Profile Status screen.

Navigation: Guest profile screen à Personal Details à Profile hyperlink

This permission is required to block a guest profile at all properties within a tenant. That is, users can block a guest profile from all properties within a tenant by selecting Block and All Properties option in the Manage Profile Status screen.

Navigation: Guest profile screen à Personal Details à Profile hyperlink

Allows users to book multiple rooms at one single instance. Users with this permission can specify the number of rooms required to be booked with the exact guest details specified for each reservation in the Resv(s) field under Book a Reservation screen.

This permission is required for any user that will book reservations.

This permission is required for any user that will cancel reservations.

Allows users to cancel a reservation with a refund due.

Allows users to view and edit the details displayed in the Casino Management screen in Stay.

Navigation: Settings à All Settings à Accounting à Casino Management

Allows users to check in a guest to a room that is not ready for check-in.

This permission is required for any user that will check-in or batch check-in reservations. Users with this permission can also undo check-in for a previously checked-in room.

This permission is required for any user that will check out a reservation. Users with this permission can also undo a check-out and assign a new departure date for a previously checked-out room by clicking the Undo Check-Out option. 

Allows users to check out a reservation with a balance remaining on the folio.  

Users with this permission can view the Comp Accounting Configuration section in the Settings screen where users can set up comp accounting for the property and issue offers with or without a CMS integration.

Navigation: Settings à All Settings à Comp Accounting Configuration

Allows users to assign a room to a reservation with a housekeeping condition Dirty or any other condition that is not available for check-in such as Pickup, Vacant Clean.

Allows user to assign a specific room to a guest.

Allows users to copy an existing reservation and create a duplicate reservation at the property.

Allows users to create a company profile in Stay.
Note: Users cannot edit or modify an existing company profile with this permission.

Allows users to create a guest profile in Stay. 
Note: Users cannot edit or modify an existing guest profile with this permission.

Allows users to create a routing rule template in Stay.

Navigation: Settings à All Settings à Template à Routing Rule Template

Allows users to create a travel agent profile in Stay.

Note: Users cannot edit or modify a travel agent profile with this permission.

Allows users to access the Night Audit screen and perform a date roll in Stay. Users with this permission can also generate the legacy General Ledger report.

Navigation: Reports à All Reports à Accounting à General Leger

Allows users to view and access the Auto Date Roll tab in the Night Audit screen.

Allows users to manually perform a date roll, even if one was performed in the last 12 hours.

Allows users to decrypt the guest identity information under the Guest Identity section in the Reservation Summary screen.

Allows users to delete accounts receivable documents that are attached to a company profile.

Allows users to delete the documents that are attached to a company profile.

Allows users to delete documents that are attached to a group.

Allows users to delete the documents that are attached to a guest profile.

Allows users to delete documents that are attached to a guest satisfaction record. 

Allows deleting a payment method in all areas a payment method may be deleted, such as reservations, Groups and AR.

Allows users to delete documents that are attached to a reservation.

Allows users to delete documents that are attached to a service request record.

Allows users to delete documents that are attached to a travel agent profile.

Allows users to perform an early check-out for a reservation.

This permission is required for any user that will:

• Modify existing loyalty program details added to a guest profile. 

• Modify or remove existing casino details from a guest profile.

However, user without this permission will continue to have the ability to add and save new loyalty program and casino details with read-only access.

Allows users to email the emergency reports generated by clicking the Email button.

Navigation: Reports à All Reports à Groups à Emergency

Allows users to view the Age Groups tab in the Property Setup screen. Only users with this permission can enable the Age Categories feature setting.

Navigation: Settings à All Settings à General à Property, Buildings & Outlets

Allows users to enable the Allow Authorization Rule flag under Credit Cards tab.

Navigation: Settings à Guest Accounting à Credit Cards

Allows users to view the Enable Comp Accounting under Comp Accounting Configuration settings.

Allows users to export/import the property file containing all setup data and import housekeeping services from the system to Stay. Users with this permission can import or export excel files from the following screens:

• Property Import/Export screen (Settings à All Settings à General à Property Import/Export). The property file contains all setup data.

• Housekeeping Services Import screen (Settings à All Settings à General à Housekeeping Services Import).

Allows users to force a charge on to the folio when the account is over the credit limit. This permission is also required for users to add a charge to a house account.

Allows users to create, edit, or print Out of Order (OOO) inventory blocks in the Inventory Blocks section of the following screens:

• Housekeeping (Rooms Mgmt à Housekeeping)

• Tape Chart (Dashboard à Tape Chart)

• Create Maintenance Service Request (Rooms Mgmt à Maintenance à Request Service)

Allows users to create, edit or print On Hold inventory blocks in the Inventory Blocks section of the following screens:

• Housekeeping (Rooms Mgmt à Housekeeping)

• Tape Chart (Dashboard à Tape Chart)

• Create Maintenance Service Request (Rooms Mgmt à Maintenance à Request Service)

Allows users to place an inventory block on a room with the Off The Market status.

Navigation: Rooms Mgmt à Housekeeping à Inventory Block.

Allows users to issue a comp certificate for a user profile.

When Digital Keys are enabled for the property, this permission allows users to issue a digital key for a reservation.

Allows users to create and edit the Age Group under Property screen.

Navigation: Settings à All Settings à General à Property, Buildings & Outlets à Age Groups

Users with this permission will be able to view and manage tasks for departments. When assigned, users can create and modify departments in the Departments tab in the Users and Departments screen. Departments tab will not be displayed for the users without this permission.

Navigation: Settings à Administration à Users and Departments

Allows users to create and modify events and announcements in Stay.

Navigation: Settings à All Settings à General à Events and Announcements

Allows users to access the feature settings in Stay.

Navigation: Settings à All Settings à Feature Settings

Allows users to delete the guest identify information from profile.

Allows users to access Guest Satisfaction Setup screen. Users with this permission can edit and modify the Guest Satisfaction screen and can also delete a guest satisfaction record.

Navigation: Front Desk à Guest Satisfaction à Settings

Allows users open, add, or clear invoice-related disputes in an A/R account.

Allows users to modify guest information from the reservation screen and personal details and contact details from the guest profile screen of guests associated with any loyalty program. Users with this permission can modify the following sections in Stay:

Reservation screen

• Guest Information

• Address

• Phone Numbers

• Email Address

  Guest Profile screen

• Personal Details

• Contact section

• Address

• Phone Numbers

• Email Address

Allows users to modify the values of the following sections under the Language and Locale screen. 

• Language

• Currency

• Date/time

Note: The Accounting Style flag in the Currency section will continue to be an editable field even if this permission is not assigned.

Navigation: Settings à All Settings à Property, Buildings & Outlets à Language and Locale

The Tasks Management feature setting must be enabled for the property to use the Task Management setup. This permission will allow users to create or manage tasks from the Tasks screen.

Navigation:

• Front Desk à Tasks (To create and manage tasks)

• Settings à All Settings à Administration à Users and Departments (To create departments and associate users to departments)

The Vehicle Details feature setting must be enabled to use the Vehicle Setup. This permission will allow users to create or modify vehicle details of the guest from the Vehicle Details screen. Users can access this screen by clicking on the VHD badge from the reservation screen.  

Navigation: Settings à All Settings à Reservations à Vehicle Types

When the Waitlist and Inquiry feature is enabled for the property, this permission will allow users to create or modify waitlists and inquiries of waitlisted guest from the Waitlist and Inquiry screen.

Navigation:

• Reservations à Waitlist and Inquiry (To create and modify waitlists)

• Reservations à Waitlist and Inquiry à  More (To configure reasons and the priority grade display order for the waitlists and inquiries table

When the Data Retention Management feature is enabled for the property, this permission will allow users to manually trigger anonymization of a guest profile data based on the retention policies configured for the property in the Data Retention Management screen.

The Manual Anonymization option will be displayed in all guest profiles.

Navigation: Settings à All Settings à General à Data Retention Management

This permission is required for any user that will merge guest profiles. Users with this permission can merge guest profiles by clicking the Merge hyperlink in the guest profile screen.

Allows users to modify the Do Not Move Guest checkbox under Currently Selected Room section in the Reservation Summary screen.

Allows users to change rate plan in third party/direct bill reservations.

Allows users to move reservation between properties in the reservation summary screen.

Allows users to overbook exceeding the limit set in Property Overbook Limit field in the Over Booking Control tab of the Restrictions screen.

Navigation: Rates à Calendar à Edit Days

Allows users to overbook up to the limit set in the Property Overbook Limit field in the Over Booking Control tab in the Restrictions screen.

Navigation: Rates à Calendar à Edit Days

Allows users to overbook reservations beyond the allocation limit set in the Enter Maximum Rooms Allocated field in the Edit Allocation Group Count screen.

When a group booking with non-group rate plan is selected and the room type is changed via bulk update, the allocation limit of the room type is checked. If the limit is not exceeded, the room type is updated successfully. If the limit is exceeded, the room type is not updated.

When users click the Override hyperlink, the Override pop-up screen appears that prompts users to authenticate their credentials. If the user has this permission, the room type is updated successfully upon retry.

Navigation: Settings à Rates à Allocations à Create Allocations à Max to Sell

Allows users to overbook a room type exceeding the limit set in Property Overbook Limit field under the Over Booking Control tab in the Restrictions screen.

Navigation: Rates à Calendar à Edit Days

Allows users to overbook a room type up to the limit set for a room type in the Property Overbook Limit field of the Over Booking Control tab in the Restrictions screen.

Navigation: Rates à Calendar à Edit Days

Users with this permission can override the auto recurring charge rule associated with a reservation.

Users with this permission can override the cancellation policy applied to a reservation.

Allows users to override the credit card authorization rule.  Users with this permission can manually change the auth rule of a reservation at any time.

When a third-party system returns an invalid comp certificate, users with this permission can override to accept the invalid comp certificate.

Allows users to override the deposit amount specified by the deposit policy.

Allows users to remove the deposit policy for a given reservation.

Allows users to overbook rooms for groups beyond the group's blocked room limit set in the Setup section of the Room Blocks tab of the group.

Allows users to override interface settings.

Navigation: Settings à Interfaces

Allows users to override inventory.

Allows users to override key expiration time set for physical key generated for a reservation.

Users with this permission assigned can perform the following actions:

• Override changes to nightly room rate.

• Change room type on reservation without modifying the rates.

• Override additional charge for adding additional guests to the reservation.

• Upgrade rooms without modifying the room rates.

Allows user to override and book a reservation against a rate plan with a restriction such as CTA (Closed To Arrival) or CTD (Closed To Departure) applied to a specific booking date on the calendar.  

Allows users to override the scheduled date roll time for a selected property date when auto date roll is enabled for the property. Users with this permission assigned can initiate a manual date roll outside the scheduled time by clicking the Roll the Date option under the Date Roll tab of the Night Audit screen.

Navigation: Settings à All Settings à Accounting à Night Audit & Date Roll à Date Roll

Users with this permission can view tasks created or assigned to them and to other users from different departments from the Tasks screen. Tasks can be created in Stay when staff require assistance from other team members to perform an action.

Navigation: Front Desk à Tasks

Allows users to view the Property Segmentation - Setup section in the Properties tab under a tenant in Agilysys Platform.

Navigation: Core à Properties à Property Segmentation - Setup

Allows users to create, modify, and delete the property segmentation setup in the Property Segmentation - Setup section in the Properties tab under a tenant in Agilysys Platform.

Navigation: Core à Properties à Property Segmentation - Setup

Allows properties to pre-authorize guests credit card for an individual reservation prior to check-in. Users with this permission can authorize an amount for a reservation by clicking the Authorized Amount hyperlink under the Payment Methods section in the reservation screen.

When a customer migrates from another PMS to Stay, this permission allows users to access the Profile & Reservations Import/Export screen so they can import their existing guest and reservation data into Stay.

Allows user to view the Accounts tab on the Search page. This permission allows users to view the house accounts created at the property.

Allows users to view and display Account Receivable information (invoices).

Allows users to access and create guest satisfaction record.

Allows users to read and view booking channel information in the Interface Channel Management screen.

Navigation: Settings à All Settings à Administration à Interface Channel Management

Allows users to access comments in Stay.

Allows users to access travel agency commissions report and its associated payment history in the Travel Agency Commissions Report screen.

Navigation: Reports à TA Commissions

Allows users to access company profile information in Stay.

Allows users to access comp reason data in the Comp Reasons screen.

Navigation: Settings à All Settings à Accounting à Comp Reasons

Allows users to access Data Retention Management screen.

Navigation: Settings à All Settings à General à Data Retention Management

Allows users to access the digital key settings in the Interface screen.

Navigation: Settings à Interfaces à Settings

Allows users to access the Feature Settings screen in Stay.

Navigation: Settings à All Settings à General à Feature Setting

Allows users to view Gift Card screen in Stay (Front Desk à Gift Card).

Allows users to view the group tab in Search screen.

Allows users to view guest identity information in Stay.

Allows users to view guest profile information in Stay.

Allows users to access housekeeping data in Stay.

Allows users to read the Lost and Found screen in Stay. Users cannot edit the Lost and Found page.

Navigation: Rooms Mgmt à Lost and Found

Allows users to access maintenance data in Stay.

Navigation: Rooms Mgmt à Maintenance

Allows users to access maintenance service request information. User can view the home screen and the assigned and unassigned maintenance service requests.

Allows users to add a pantry item in the Pantry Setup screen.

Navigation: Settings à All Settings à Accounting à Pantry Management

Allows users to view the profile preferences configured in Stay.

Navigation: Settings à All Settings à General à Profile Preferences

Allows users to view the property configuration information in Stay.

Navigation: Settings à All Settings à General à Property, Buildings & Outlets

Allows users to access rate information in Stay.

Navigation: Settings à All Settings à Reservation à Rates

Allows users to access all system reports.

Allows users to view the reservations in Stay.

Allows users to access service request information in Stay.

Allows users to view SMS Notification hyperlink in settings.

Navigation: Settings à All Settings à Templates à SMS Notification

Allows users to access housekeeping and maintenance staff member information and view the house keeping staff members details and Assign section in Stay.

Allows users to access travel agent profiles.

Allows users to move reservation where a guest profile is not blocked at source level and move the reservation where the guest profile is blocked at destination.

Allows users to set the payment method on the reservation as well as process payments using a payment method with cash class.

For example, if the property decides to apply a posting restriction by enabling the Restrictive Posting checkbox and select RestrictivePaymentMethods1, users with RestrictivePaymentMethods1 assigned will be allowed to post a cash payment. 

This restriction can be assigned in the New Payment Method screen only for payment methods with Cash set as payment class. 

Navigation: Settings à All Settings à Accounting à Guest Accounting à Payment Method

Allows users to set the payment method on the reservation as well as process payments using a payment method with cash class.

For example, if the property decides to apply a posting restriction by enabling the Restrictive Posting checkbox and select RestrictivePaymentMethods2, users with RestrictivePaymentMethods2 assigned will be allowed to post a cash payment. 

This restriction can be assigned in the New Payment Method screen only for payment methods with Cash set as payment class.

Navigation: Settings à All Settings à Accounting à Guest Accounting à Payment Method 

Allow users to re-sync interfaces in the booking channel.

Navigation: (Settings à All Settings à Administration à Interfaces and Channel Management à Booking Channel)

Allows users to re-sync interfaces in the Interfaces Setup.

Navigation: Settings à All Settings à Administration à Appliance Management à Syncing.

Allows users to revoke any digital key, if issued.

Allows users to schedule, update, and view the Auto Date Roll configuration and view Auto Night Audit errors in the Night Audit screen.

Allows users to send confirmation email when reservation is created successfully.

Allows users to set list of columns that needs to be displayed by default for the waitlist grid.

Allows users to update the On Hand value of a pantry inventory item.

Allows users to select multiple reservations on the Batch Posting tab on the Batch Operations screen (Front Desk à Batch Operations) and post charges for multiple items of different amounts for each reservation by clicking the Multi Post Charges option.

Allows users to view the Batch Posting tab on the Batch Operations screen. This tab will not be displayed to users without this permission.

Users with this permission can only view the Batch Posting tab but cannot perform any operation or access any of the following links and buttons:

• Reservation link

• Guest Profile link

• Group link

• Company link

• Post Charge button

• Post Credit button

• Multi Post Charge button

Allows users to add comments for charge/credit postings and while making payments.

Allows users to create or modify grouped reports from the Grouped Reports tab of the Reporting screen.

Navigation: Reports à Reports à Grouped Reports

Users with this permission can add a new preference apart from the default preferences configured for the property in the Enter a Preference field of the Manage Preferences screen of a reservation or a guest profile.

Navigation: Guest Preferences à Manage

Allows users to add reference numbers for charge/credit postings and while making payments.

Allows to manage user access to add/remove queue rooms, change the priority, and perform other actions on the queue rooms dashboard.

Navigation: Rooms Mgmt à Housekeeping à Queue Rooms

Allows users to configure adjustment transaction items for each transaction item in Guest Accounting.

Allows users to make a refund for an amount greater than the original payment.

Allows users to make payments for A/R invoices that contain transferred charges.

Allows users to archive the restricted travel agent profiles.

Allows users to create/modify the settlement rule in the Auto Settlement Rule tab in the Guest Accounting screen.

Allows users to associate a settlement rule with a reservation from the Settlement Rule drop-down list in the Folios section of the account.

Allows users to associate a settlement rule with groups from the Settlement Rule drop-down list in the Folios section of the account.

Allows users to associate a settlement rule with house accounts from the Settlement Rule drop-down list in the Folios section of the account.

Allows users to configure the list of columns to be displayed on the Folio tab of the Batch Operations screen.

Navigation: Batch Operations à Folio àMore à Set Column Preference option

Allows users to enable the Expected Payment for Departing Guests flag in the Folio tab on the Batch Operations screen.

Navigation: Front Desk à Batch Operations

Allows users to click on the company hyperlink under the Company column on the Batch Posting tab and navigate to the respective company screen.

Navigation: Front Desk à Batch Operations à Batch Posting

Allows users to click on the group hyperlink under the Group column on the Batch Posting tab and navigate to the respective group screen.

Navigation: Front Desk à Batch Operations à Batch Posting

Allows users to click on the guest profile hyperlink under the Guest Name column on the Batch Posting tab and navigate to the respective guest profile screen.

Navigation: Front Desk à Batch Operations à Batch Posting

Allows users to click on the confirmation ID hyperlink under the Confirmation column on the Batch Posting tab and navigate to the respective Reservation screen.

Navigation: Front Desk à Batch Operations à Batch Posting

Allows users to override and modify the credit card convenience fee charged and proceed with the payment.

Allows users to configure key access areas.

Allows users to copy and create a new group.

Allows users to create instant housekeeping boards for the day by clicking the Create Instant Board option under the More option in the Unassigned Service Requests section of the Housekeeping screen.

The instant boards are adhoc boards that are created when the housekeeping staff plan their work for the day. These boards are created in addition to the recurring boards created during date roll.

Allows users to customize the Forecasting dashboard in the Housekeeping screen.

Allows users to perform the following operations:

• Add a Direct Bill payment method to reservations and groups

• Modify the Direct Bill payment method added to reservations and groups

• Modify the payment method of a folio to Direct Bill

• Select the destination of a routing rule as a Direct Bill account

• Add a preconfigured routing rule template with the destination account selected as Direct Bill to reservations and groups.

Allows users to modify the Manual Automated Check-In Process field in the Automated Digital Check-In section in the Digital Check-In & Out tab of the Interfaces Setup screen to disable the automated check-in process.

Navigation: Settings à Interfaces

Allows users to edit comments for charge/credit postings and while making payments.

Allows users to drag and drop service requests from one housekeeping board to another.

Allows to manage user access to edit the queue room settings in the Queue Rooms Settings tab in the Configurations section of the Housekeeping Setup screen.

Navigation: Settings à Housekeeping

Allows users to edit reference numbers for charge/credit postings and while making payments.

Users must be assigned the Stay_ReadAccountingReports permission in addition to this permission to enable them to extract/download the Legacy and Dynamic reports in the Accounting category as PDF and CSV files.

Users without this permission cannot download the generated reports.

This permission must be assigned in addition to the Stay_ExtractXReports, Stay_ReadXReports, and Stay_ReadElevatedPermission permissions to allow users to print, email, schedule, and download the reports in the CSV and PDF formats in the following areas:

• Saved, Grouped, and Generated Reports tabs in the Reporting screen.

• Dynamic - Custom Reports section in the All Reports tab of the Reporting screen.

Users must be assigned the Stay_ReadFinancialReports permission in addition to this permission to enable them to extract/download the Legacy and Dynamic reports in the Revenue/Forecasting category as PDF and CSV files.

Users without this permission cannot download the generated reports.

Users must be assigned the Stay_ReadFrontDeskReports in addition to this permission to enable them to extract/download the Legacy and Dynamic reports in the Front Desk category as PDF and CSV files.

Users without this permission cannot download the generated reports.

Users must be assigned the Stay_ReadGroupReports permission in addition to this permission to enable them to extract/download the Legacy and Dynamic reports in the Grouped category as PDF and CSV files.

Users without this permission cannot download the generated reports.

Users must be assigned the Stay_ReadGuestReservationReports permission in addition to this permission to enable them to extract/download the Legacy and Dynamic reports in the Guest Reservations category as PDF and CSV files.

Users without this permission cannot download the generated reports.

Users must be assigned the Stay_ReadHouseKeepingReports permission in addition to this permission to enable them to extract/download the Legacy and Dynamic reports in the Housekeeping category as PDF and CSV files.

Users without this permission cannot download the generated reports.

Users must be assigned the Stay_ReadManagerReports permission in addition to this permission to enable them to extract/download the Legacy and Dynamic reports in the Manager category as PDF and CSV files.

Users without this permission cannot download the generated reports.

Allows users to configure the early check-in time for add-ons in the Edit Add-Ons and Add a New Add-Ons screens.

Navigation: Settings à Rates à Add-Ons à Add New/Edit

Allows users to add or modify the early departure policies in the Early Departure Policies section in the Policies and Codes screen.

Navigation: Settings à All Settings à Policies and Codes

Allows users to add third-party source and confirmation numbers to groups using the +Add Confirmation Number hyperlink on the Details section of the Group Booking tab on the Group screen.

Allows users to configure the late check-out time for add-ons in the Edit Add-Ons and Add a New Add-Ons screens.

Navigation: Settings à Rates à Add-Ons à Add New/Edit

Allows to manage user access to enable/disable the Queue Rooms flag in the Queue Rooms Settings tab in the Configurations section of the Housekeeping Setup screen.

Navigation: Settings à Housekeeping

Allows users to view the Add Recurring Charges option in the Estimated Charges section of the following screens:

• Book Reservation screen Reservation à Book a Reservation à Book Reservation à Estimated Charges

• Reservation Summary screen.

Here, users can add, modify, and delete inventory and transaction items set as recurring charges from the reservation.

Allows users to override room assignment when the guest had request for an ADA-compliant or connecting room and allows them to continue to book the reservation without assigning a room.

Allows users to overbook room blocks when modifying the room type of group reservations or when booking a new group reservation.

Allows users to add a banned patron’s details to a guest profile or reservation.

Allows users to perform the following operations to a closed folio:

• Add a Charge

• Add a Credit

• Make a Payment

• Transfer Amount

• Pantry

• Issue/Load Gift Card

• Add Routing Rule

• Routing Rule Template

Allows users to override and change the early departure policy that is associated with a reservation. 

Allows users to override and update the Deposit Policy field that was configured as mandatory in the Details section of the Group Booking tab as an optional field.

Allows users to successfully override the cancellation fee and cancel the reservation.

Allows users to successfully refund a non-refundable payment or deposit.

Allows users to modify redemption reservations.

Allows users to enable the Process Automatic Refunds checkbox in the rGuest Book booking channel on the Booking Channels tab of the Interface Channel Management screen.

Allows users to perform the following operations:

• View and print all reports under the Accounting category in the All Reports tab of the Reporting screen.

• Select/deselect the preferred columns from the Column Settings screen.

• Save the Dynamic reports from the Save as Custom Report screen.

• Users without this permission cannot view the Legacy and Dynamic reports under the Accounting category.

  Navigation: Reports à Reports à All Reports

Allows users to view the Automated Check-In Start Time and Automated Check-In End Time configured in the Automated Digital Check-In section in the Digital Check-In & Out tab of the Interfaces Setup screen.

Navigation: Settings à Interfaces

Allows users to view the protected inventory for automated digital check-in in the Digital Inventory tab on the Rooms Setup screen

Navigation: All Settings à General à Rooms & Room Types

This permission must be assigned in addition to the Stay_ExtractXReports and Stay_ReadXReports permissions to allow users to view and print dynamic reports in the following areas:

• Saved, Grouped, and Generated Reports tabs in the Reporting screen

• Dynamic - Custom Reports section in the All Reports tab of the Reporting screen

Users with this permission can perform the following operations:

• View and print all reports under the Revenue/Forecasting category in the All Reports tab of the Reporting screen.

• Select/deselect the preferred columns from the Column Settings screen.

• Save the Dynamic reports from the Save as Custom Report screen.

• Users without this permission cannot view the Legacy and Dynamic reports under the Revenue/Forecasting category.

  Navigation: Reports à Reports à All Reports

Users with this permission can perform the following operations:

• View and print all reports under the Front Desk category in the All Reports tab of the Reporting screen.

• Select/deselect the preferred columns from the Column Settings screen.

• Save the Dynamic reports from the Save as Custom Report screen.

• Users without this permission cannot view the Legacy and Dynamic reports under the Front Desk category.

  Navigation: Reports à Reports à All Reports

Users with this permission can perform the following operations:

• View and print all reports under the Grouped category in the All Reports tab of the Reporting screen.

• Select/deselect the preferred columns from the Column Settings screen.

• Save the Dynamic reports from the Save as Custom Report screen.

• Users without this permission cannot view the Legacy and Dynamic reports under the Grouped category.

  Navigation: Reports à Reports à All Reports

Users with this permission can perform the following operations:

• View and print all reports under the Guests/Reservations category in the All Reports tab of the Reporting screen.

• Select/deselect the preferred columns from the Column Settings screen.

• Save the Dynamic reports from the Save as Custom Report screen.

• Users without this permission cannot view the Legacy and Dynamic reports under the Guests/Reservations category.

  Navigation: Reports à Reports à All Reports

Allows users to view the Housekeeping Boards section in the Housekeeping Setup screen.

Allows users to view the Housekeeping Conditions section in the Housekeeping Setup screen.

Allows users to view the Show Group Code for Service Requests flag in the Groups tab of the Configurations section in the Housekeeping Setup screen.

Allows users to view the HK Guest Services Types section in the Housekeeping Setup screen.

Allows users to view the Notifications tab present in the Configurations section of the Housekeeping Setup screen and the details displayed in the tab.

Navigation: (Rooms Mgmt à Housekeeping à Setup à Configurations à Notifications

Allows users to view the Order & Sections section in the Housekeeping Setup screen.

Allows users to view the Patterns and Length of Stay section in the Housekeeping Setup screen.

Allows users to view the Roles section in the Housekeeping Setup screen.

Allows users to view the Modified Assignment card in the Notifications widget of the Housekeeping screen.

Allows users to view the Assign section in Housekeeping Setup screen and guest services assignment.

Allows users to view the Modified Service card in the Notifications widget of the Housekeeping screen.

Allows users to view the Services section in the Housekeeping Setup screen.

Allows users to view the Teams section in the Housekeeping Setup screen.

Allows users to view the Virtual Suite Rooms section in the Housekeeping Setup screen.

Users with this permission can perform the following operations:

• View and print all reports under the Housekeeping category in the All Reports tab of the Reporting screen.

• Select/deselect the preferred columns from the Column Settings screen.

• Save the Dynamic reports from the Save as Custom Report screen.

• Users without this permission cannot view the Legacy and Dynamic reports under the Housekeeping category.

  Navigation: Reports à Reports à All Reports

Users with this permission can perform the following operations:

• View and print all reports under the Manager category in the All Reports tab of the Reporting screen.

• Select/deselect the preferred columns from the Column Settings screen.

• Save the Dynamic reports from the Save as Custom Report screen.

• Users without this permission cannot view the Legacy and Dynamic reports under the Manager category.

  Navigation: Reports à Reports à All Reports

Allows users to view comments on a travel agent profile.

Allows users to modify the room type of reservations without changing the room rate by selecting the Keep current rates option in the Modify Stay screen.

Allows users to reverse the routed charges when deleting the routing rule from the Group Reservation Rules section of the group master.

Allows users to access the Scheduled Room Moves screen from the Front Desk menu and Housekeeping screen.

Allows users to modify the Manual Automated Check-In Process field in the Automated Digital Check-In section in the Digital Check-In & Out tab of the Interfaces Setup screen to start/stop the automated check-in process manually.

Navigation: Settings à Interfaces

Allows users to modify the universal alerts settings in the Setup tab of the Universal Alerts Setup screen.

Navigation: All Settings à General à Universal Alerts

Allows users to reverse the payments made for a closed invoice.

Allows users to reverse the payments made for an open invoice.

Allows users to flag a reservation as Red-Eye.

Allows users to add or remove a travel agent profile from departed reservations.

Allows users to view the hidden fields and sections in a guest profile.

Allows users to pre-authorize the credit cards from the Batch Operations screen. Users with this permission assigned can perform $0 authorizations to validate the guest’s credit card associated with the reservation by selecting the required reservations and clicking the Perform Pre-Auth option under More in the Check-In tab of the Batch Operations screen.

Navigation: Front Desk à Batch Operations à Check-In

Allows users to modify the Enable Digital Check-In Time Settings checkbox, Automated Check-In Start Time, and Automated Check-In End Time fields in the Automated Digital Check-In section in the Digital Check-In & Out tab of the Interfaces Setup screen.

Navigation: Settings à Interfaces

Allows users to edit the following fields in the Digital Inventory tab on the Rooms Setup screen for protecting inventory from automated digital check-in:

• Protected Count

• Protected Room Number

Allows users to view and modify the Housekeeping Boards section in the Housekeeping Setup screen.

Allows users to add/edit the Conditions sections in the Housekeeping Setup screen.

Allows users view and edit the Show Group Code for Service Requests flag in the Groups tab of the Configurations section in the Housekeeping Setup screen.

Allows users to add/edit the HK Guest Services Types in the Housekeeping Setup screen.

Allows users to view and modify the details displayed in the Notifications tab of the Housekeeping Setup screen.

Navigation: Rooms Mgmt à Housekeeping à Setup à Configurations à Notifications

Allows users to add or edit the Order &Sections section in Housekeeping Setup screen.

Allows users to add or modify Patterns and Length of Stay in the Housekeeping Setup screen and in the General Settings tab of the Pet Set Up screen.

Navigation:

• Settings à All Settings à Back of House à Housekeeping Setup

• Settings à All Settings à Back of House à Pets

Allows users to add/edit the Roles sections in the Housekeeping Setup screen.

Navigation: Settings à All Settings à Back of House à Housekeeping Setup à Roles

Allows users to add/edit the Services in the Housekeeping Setup screen.

Navigation: Settings à All Settings à Back of House à Housekeeping Setup à Services

Allows users to assign staffs for service requests in Assign section of the Housekeeping screen and in all other screens where staff assignment is done.

Allows users to enable or disable the Housekeeping Team checkbox in the Teams section of the Housekeeping Setup screen.

Allows users to enable or disable the Create Services for Component Rooms flag in the Virtual Suite Rooms section of the Housekeeping Setup screen.

Allows users to update housekeeping conditions in HK Condition section in Housekeeping screen and in the following sections:

• Rooms Management à Request Service.

• Rooms Management à Housekeeping à Assign (both unassigned and assigned service requests).

• Rooms Management à Housekeeping à Home à Assigned Services.

• Rooms Management à Inventory Blocks.

• Tape Chart

• Reservation screen

• Book Reservation screen.

• Reservations à Search à Rooms.

• During Check Out

Allows users to modify the guest preferences that are saved in the reservation and guest profile.

Allows users to configure alerts at the property level in the Alerts tab of the Universal Alerts Setup screen. Users with this permission can add, modify, or inactivate alerts at the property level. Users with this permission can view the alerts configured at the customer level but cannot modify them.

Navigation: All Settings à General à Universal Alerts

Allows users to configure alerts at the customer level in the Alerts tab of the Universal Alerts Setup screen. Users with this permission can add, modify, or inactivate alerts at the customer level and property level.

Navigation: All Settings à General à Universal Alerts

Allows users to create or modify comments on a travel agent profile.

Allow users to customize the tiles displayed on the homepage in the Tile Customization pop-up screen.

Navigation: Search à Settings icon

Allows users to email/print Pro-Forma folios in the reservation.

Allows users to view and print the audit logs from the Audit Log screen.

Allows the property to configure if Account Receivables must be managed by the property or externally by another system.

Allows users to add, edit, or remove coupons in the Coupon Setup.

Allows users to access the NRG (Non-Registered Guest) flag in the Reservation page and the NRG/Reservation Alias section in the Book Reservation screen.

Allows users to override and post charges to discrepant AR accounts.

Allows users to override the price of a pantry item in the following screens:

• Front Desk à Pantry

• Reservation à Folio à More à Pantry

Allows users to override and update the charge configured for a travel type.

Allows users to update a discrepant housekeeping condition for a departing occupied room (on the day of checkout).

Allows users to update a discrepant housekeeping condition for an occupied room.

Allows users to update a discrepant housekeeping condition for a vacant room.

Allows users to configure reasons for adjusting charges at the property level from the Adjust Charge Reasons screen.

Navigation: Settings à All Settings à Reservations à Adjust Charge Reasons

Allows users to configure Do Not Move reasons only at the property level from the Do Not Move Reason screen.

Navigation: Settings à All Settings à Reservations à Do Not Move Reason

Allows users to add, edit or inactivate reasons for inventory blocks/maintenance requests at the property level in the Reasons for Inventory Blocks/Maintenance Requests screen.

Navigation: All Settings à Back of House à Reasons for Inventory Blocks/Maintenance Requests

Allows user to configure rate override reasons only at the property level in the Rate Override Reasons screen.

Navigation: All Settings à Reservations à Rate Override Reasons

Allows users to configure room move reasons only at property level in the Room Move Reason screen.

Navigation: All Settings à Reservations à Room Move Reasons

Allows users to configure Do Not Move reasons at tenant and property level from the Do Not Move Reason screen.

Navigation: Settings à All Settings à Reservations à Do Not Move Reason

Allows users to add, edit or inactivate reasons at the customer level and property level in the Reasons for Inventory Blocks/Maintenance Requests screen

Navigation: All Settings à Back of House à Reasons for Inventory Blocks/Maintenance Requests

Allows users to configure rate override reasons at tenant and property level in the Rate Override Reasons screen.

Navigation: All Settings à Reservations à Rate Override Reasons

Allows users to configure room move reasons at tenant and property level in the Room Move Reason screen.

Navigation: All Settings à Reservations à Room Move Reasons

Allows properties the ability to control who can perform balance transfers. Users with this permission can transfer a charge, a credit or make a payment in reservation, group profile, company profile, House account, A/R account.

Allows users to un-archive an archived profile.

Allows users to update comments added all over Stay.

Allows users to modify the Account Receivables tab for a Company profile. Users can create invoices and create statements, posting payments, correction, removing items from invoices, etc.

Allows users to modify Accounts tab on the Search page.

Allows users to create and update information related to company A/R invoices.

Allows users to view the accounts receivable defaults in Stay.

Allows users to create and update booking channel information in Interface Channel Management page.

Allows to view/edit the Bulk SMS under Batch Operations.

Allows users to create and update information related to company A/R invoices once the company account has been closed. Users can search for and transfer charges to closed company, reservation, house accounts, and group accounts.

Allows users to transfer charges or amount to departed groups.

Allows users to search for and transfer charges to closed house accounts.

Allows users to search for and transfer charges to closed reservation, and group accounts.

Allows users to add and modify comments in Stay.

Allows users to set the commission settings for a travel agent profile.

Allows users to view the All Properties tab in the company profile, to set and apply the AR defaults.

Allows users to create and update company profiles in Stay.

Allows users to modify comp reason data in the Comp Reasons screen.

Navigation: Settings à All Settings à Accounting à Comp Reasons

Allows users to create and edit the data retention management in stay application.

Allows users to modify the digital key settings in the Interface screen (Settings à Interfaces à Settings).

Allows users to modify and save the feature setting in stay.

Allows users to update fiscal year and fiscal periods details.

Allows users to update group information and set up groups. User without this permission cannot create, modify, delete group in Stay.

Allows users to add/modify guest information in Stay.

Allows users to create and update guest profile information. Users without this permission cannot create guest profile, modify address, email, guest preference, phone, and loyality Information.

Allows users to create and update housekeeping data such as housekeeping services, HK Guest service types, inventory blocks, etc.

Allows users to write the interface configuration and appliance management.

Allows users to add items as lost and claim items that are found in the Lost and Found screen.

Navigation: Rooms Mgmt à Lost and Found

Allows users to create and update maintenance data (service types, etc.) Users can create/modify a maintenance service and assign any service type to a staff member.

Allows users to create and update maintenance service requests. User can create/update/delete a maintenance service request and assign/cancel maintenance service to a staff.

Allows users to write pantry item in the pantry management system.

Allows users to edit the preferred home page of users in the stay.

Navigation: Settings à All Settings à Administration à Preferred Home Page

Allows users to create and edit the guest profile, company profile and travel agent profile.

Allows users to update the configuration settings for the property.

Allows users to modify guest preferences at the property level.

Allows users to create and edit the room move reason in Stay in the Room Move Reason screen

Navigation: All Settings à Reservations à Room Move Reasons

Allows users to update the room rates. Users can create/modify/delete rate plans, rate calendars, and rate strategies.
Note: Not applicable with Federated rates.

Allows users to create and update reservations, User with this permission can also assign/release a room to a reservation, modify guest preferences, loyalty info, cancelation policies, late checkout, do not disturb requests.

Allows users to create and update service requests for a specific reservation. Users can create/modify housekeeping patterns in the Stay.

Allows users to modify the room from one room to another room type from the Room Setup screen without impacting historical reservations and creating a new room.

Navigation: Settings à All Settings à General à Rooms & Room Types

Allows users to create and update service requests. Users can create new service requests, assign to a staff member, cancel service assignment, etc.

Allows users to edit SMS notification under settings page.

Allows users to create and update housekeeping and maintenance staff members. Users without this permission cannot create or modify staff member details and modify Off Duty to On Duty and vice versa.

Allows users to add/edit profile preferences at the tenant-level. When profile preferences are modified at the tenant-level, changes are applied to all properties under a tenant.

Allows users to create and edit the room move reasons across all properties under the tenant.