Configure Universal Alerts

Stay allows users to configure alerts that provides notifications to users who are logged to Stay and via email. For example, alerts can be configured to notify the front desk agents when an in-house guest’s birthday falls during the reservation’s timeframe.

Feature Setting

The following feature setting must be enabled to allow users to configure the system and email notifications to alert users regarding various events.

  • Name: Universal Alerting

  • Value: Must be enabled

  • Comments: License is not required

Property Setting

The following settings must be enabled in the Setup tab of the Universal Alerts Setup screen (All Settings ➜ General ➜ Universal Alerts) by the property for users to create alerts:

Settings

Description

Enable Universal Alerts

  • This flag is disabled by default.

  • Users must enable this flag to configure the other settings on this screen.

Alert Types

This is a multi-select drop-down list that displays the following options: Property, Reservation, and Email.

  • Property Alerts: These alerts are displayed in the bell icon present on the top right corner of the screen.

  • Reservation Alerts: Displayed in the X badge in the Reservation Summary section of the reservation.

  • Email Alerts: These alerts are sent to the specified email addresses.

This is a mandatory field that does not have any option selected by default.

Clear Property Alerts After

  • This field allows users to configure the number of days after which the property alerts must be cleared.

  • The default number of days is set as 7.

  • Users can select a maximum of 10 days.

  • This is a mandatory field.

  • When users enter the value as 0, or enter a value greater than 10, the following message is displayed: Maximum range exceeded, or Minimum range not met.

Allow Restrictions for Individual Alerts

  • This flag is disabled by default.

  • When enabled, users can set up restrictions for individual alerts when configuring them.

  • It is an optional field.

Clear Property Alerts

Allows users to select how the property alerts must be cleared. Users can select from the following options:

  • Only for the user: The property alerts will be cleared only for the user clearing them.

  • For all users: The property alerts will be cleared for all users who have received the alerts.

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Permissions

The following new permission has been introduced to allow users to modify the universal alerts settings in the Setup tab of the Universal Alerts Setup screen:

  • Stay_SetupUniversalAlerts

This permission is provided to the following roles by default:

  • System Administrator

  • Stay Hotel Manager

Users without this permission cannot modify the universal alerts settings.

The following new permission has been introduced to allow users to configure alerts at the customer level. Users with this permission can add, modify, or inactivate alerts at the customer level and property level:

  • Stay_WriteTenantUniversalAlerts

This permission is provided to the following roles by default:

  • System Administrator

  • Stay Hotel Manager

The following new permission has been introduced to allow users to configure alerts at the property level.

  • Stay_WritePropertyUniversalAlerts

Users with this permission can add, modify, or inactivate alerts at the property level. Users with this permission can view the alerts configured at the customer level but cannot modify them.

This permission is provided to the following roles by default:

  • System Administrator

  • Stay Hotel Manager

  • Department Manager

Users without these permissions can only view the Setup and Alerts sections on the Universal Alerts Setup screen.