Single Sign-On (SSO)
Retrieving Username
Resetting Password
Home
Customizing Homepage Tiles
Reservations
Search
Searching for a Reservation
Searching for a Room
Searching for a Profile
Searching for a Group
Searching for an Account
Advanced Search
Search and Book Reservations using Anonymized Profiles
Patron Search Using First Name/Last Name/Player ID
Display Player ID and Loyalty Tier Status of Casino Patrons
Book a Reservation
Searching for Available Rooms and Rates
Masking or Providing Alias Names for a Guest
Support for Advance Reservations Up to Six Years
Filter Offers in Book a Reservation Screen
Booking Timeout
Exclude Charges to be Routed to the Comp Folio from Deposit Calculation
Display Cumulative Calculation of Room Revenue When Creating Reservations
View Total Authorized Amount in a Reservation
Additional Verification When Overbooking a Room Type
Create Reservations Using Tax-Exempted Rate Plans and Profiles
Create Same-Day Reservations
Create and Apply Promotional Offers When Booking Reservations
Create Reservations Using Rate Plans/Packages with IATA Number Required
Create Reservations with Hurdle Rates Applied
Create Back-to-Back Reservations
Notify Users of Patrons Blocked at CMS
Perform Overbooking Using Credentials of Another Authorized User
Modify Reservations with Offers Applied
Allow Authorized Users to Skip Signing Digital Registration Cards
Book or Modify Day Use Reservations
Creating a Group Booking
Setting Up Room Blocks for a Group
Ability to Block Suite Rooms for Groups
Create Room Blocks for Group’s Shoulder Dates
Adding Group Components
Setting Up Folio and Routing Rules for a Group
Associate Comp Routing Rules with Groups
Non-Refundable Payments and Deposits for Groups
Early Departure Fee for Reservations
Adding POS Charge for Groups
Print and Email Folios by Source Account in Groups
Select Offers When Creating Group Reservations
Print and Email Folios by Source Account in Groups
Perform Bulk Updates to Group’s Staged and Reserved Reservations
Associate Auto Recurring Fee Rule with Groups
Apply Single Condition ARF Rules to Group Types
Customize Auto Recurring Fee Rule Associated with Groups
Send Auto Recurring Fee Details of Groups from Stay to Agilysys Sales & Catering
Search Groups Using Third-Party Confirmation Number
Filters for Reservations in Groups
Capture Contracted Number of Rooms by Room Type for Groups
Copy Group to Create New Groups
Display Overbook Indicator and Manage Column Settings for Group’s Reserved and Staged Reservations
Ability to Create Restricted Groups
Overbook Room Types for Group Reservations
Ability to Transfer Amount to Departed Groups
Reverse Routed Charges from Group Masters
Deposit Policies for Groups
Import Rooming List with IATA Values
Validate Group Rooming List
Configure Settings to Post Charges to Group Masters from POS Systems
Ability to Link Groups
Configure Billing Contact Details for Groups
Custom Group Rooming List Templates
Close All Group Folios
Add-Ons for Groups
Transfer Charges from Third-Party Folio of Groups to A/R Accounts
Display Fixed Header in Groups
Indicating Non-Registered Guests when Selecting Reservations for Group Routing Rules
Batch Disconnect Reservations from a Group
Enhancements to Printing Group Folios
Configure Character Limit for Group Name
Process Extra Adult Charges for Groups
Support for Add-Ons in Group Components
Room Assignment for Reservations
Room Assignment Based on Rack Order
Display Rooms for Reservations
Room Assignment Based on Room Usage
Display Rooms for Reservations
Room Assignment Based on Room Revenue
Display Rooms for Reservations
Room Assignment Based on Owner RevPar
Calculation of Owner RevPar
Display Rooms for Reservations
Room Assignment Based on Grades and Owner RevPar Values
Configure Grades for Rooms
Display Rooms for Reservations
Assignment of Rooms Marked as Last Sell
Assignment of Suite Rooms
Exclude Rooms with Select Room Features from Auto Room Assignment
Assigning Rooms from Batch Operations - Check-In tab
Assigning Rooms from Tape Chart Screen
Assigning Rooms from the Reservation Screen
Assigning Rooms from the Book a Reservation Screen
Assigning Rooms for Group Reservations
Assign Rooms for Reservations Created from Third-Party Sources
Assign Rooms Based on Room Features
Room Assignment Based on Selected Attributes
Room Recommendations Based on Guest Stay History
Display Guest Preferred Rooms
Recommend Room Upgrades Based on Guest Stay History
Display Recommended Upgrades in Reservations
Display Guest Stay History
Enforce Room Assignment for Guest-Requested Rooms
Assign Rooms Based on Guest Preferences
Marking Rooms as Connected or Nearby
Assign Guest Preferred Rooms
Filter Options to Filter Reservations
Room Assignment for Linked and Shared Reservations
Feature Configuration
Ability to Deactivate Room Types
General Availability Dashboard
Room Availability Dashboard
Ability to Unassign Rooms Assigned to Reservations
Batch Operations Screen
Groups
Tape Chart
Records Created
Reservation Enhancements and Modifications
Checking In a Guest
Checking Out a Guest
Authorize Payment Made for the Amount Due at Check-Out
Adding Pets to a Reservation
Canceling a Reservation
Canceling a Reservation with a Refund Due
Enter Reason to Change Cancellation Policy and Cancellation Fee of Reservations
Modify Reservations
Change the Room Type
Change Rooms from the Other Matching Rooms Section
Swap Rooms Between Reservations
Keep Current Rates or Modify Rates
Summary Tab in the Modify Stay Screen
Modify Rates Tab in the Modify Stay Screen
Authorize Users to Modify Room Type of Reservations
Modify Redemption Reservations
Modify Arrival Date
Modify Departure Date
Modify Market Segment and Source of Business
Modify Nightly Room Rate
Modify Rate Plan
Modify Room Type/Room Number When Offer is Applied
Modify Room Type When No Offer is Applied
Associate to a Different Profile
Move Reservation to a Different Property
Mark Reservations as Guaranteed No-Show
Configure Inventory Hold Time
No-Show Reservations Section in Date Roll Tab
Display No-Show Reservations
Shared Reservations
Scheduled Room Move
Records
Mark Reservations as No-Show During Date Roll
Release Guaranteed No-Show Reservations
Reinstate Cancelled Reservations
Automatically Reverse No-Show Fees for Reinstated Reservations
Mark Reservations as No-Show (Guaranteed) Manually
Extending Reservation & Increasing Authorization Amount
Display Marketing Preferences in Reservations
Bulk Update Guest Messages and Comments for Reservations
Batch Add Guest Messages - Batch Edit Tab
Batch Add Comments - Batch Edit Tab
Retry Addition of Guest Messages and Comments
Add Guest Messages/Comments to Reservations Manually
Records for Guest Messages and Comments
Add Guest Messages from Reservation Presets for Groups
Add Comments from Reservation Presets for Groups
Add Guest Messages and Comments to Group Reservations
Bulk Update of Rates for Reservations and Groups
Bulk Update of Rates for Reservations
Bulk Update of Rates for Group Reservations
Reports
Logs
Alert Users of Conflicting Reservations and Inventory Blocks
Assign Rooms Blocked for Another Reservation(s)
Assign Rooms with Inventory Blocks
Assign a Room that is Already Assigned and Blocked from the Inventory
Scenarios Where the Selected Room Cannot be Assigned
Capture Deposit Policy Override Reasons
Configure Deposit Policy Override Reasons
Override Deposit Policy/Amount
Override Reason for Deposit Policy/Amount for Groups
Records for Deposit Policy Overrides
Include Tax Classes in Deposit Policies
Reservation Policies
Group Deposit Policies
Custom Deposit Policy for Groups
Print/Send Reservation Notifications
Coupons for Reservations
E-Coupons for Reservations
Display Global Reservation History for Reservations and Guest Profiles
Display Global Reservation History
Automated Digital Check-In of Reservations
Configuring Automated Digital Check-In Settings
Automated Digital Check-In Process
Protect Inventory from Automated Digital Check-Ins
Add-Ons for Reservations
Include Multi Condition Auto Recurring Fee in Deposits
Include Add-Ons in Deposit and Cancellation Policies
Add Add-Ons on Departing Day of Reservations
Configure Early Check-In and Late Check-Out Time for Add-Ons
Configure Maximum Guest Count Allowed for Add-Ons
View and Choose Add-Ons to Booked Reservations
Include Add-Ons in Package Rate Plans
New Applicable For Option for Add-Ons and Packages
Charging No-Show Fees for Reservations
Displaying the No-Show Policy Associated with Rate Plans
Charging a No-Show Fee When Reservations are Cancelled
Recalculate the Remaining Deposit Due When Rates are Modified
Early Departure Fee for Reservations
Mapping an Early Departure Policy with Rate Plans and Packages
Assigning Early Departure Policy to Reservations
Indicating Early Departure Policies in Reservations
Overriding the Early Departure Policy Associated with a Reservation
Applying Early Departure Fee to Reservations
Modifying the Departure Date via Modify Stay
Capture Travel and Transportation Information in Reservation
Capturing Travel and Transportation Information when Booking a Reservation
Travel and Transportation Information in Reservations
Travel and Transport Information in Home Screen
Alerts for Travel/Transportation Requests
Flag Reservations as Red-Eye Reservations
Flagging a Reservation as Red-Eye
Update Red-Eye Reservations from Batch Operations Screen
Display Red-Eye Icon for Reservations
Add/Remove Travel Agent Profiles from Departed Reservations
Add Travel Agent Profile to Departed Reservations
Remove Travel Agent Profile from Departed Reservations
Travel Agency Commissions Dashboard
Travel Agent Commissions Report (Dynamic)
Reservations Import
Logs
Feature Configuration
Reservation Summary
Room
Scheduling a Room Move
Guests
Itineraries in Reservation
Adding Vehicle Details to Reservations
Early Check-in and Late Check-out
Linking a Reservation
Copying Reservations
Sharing a Reservation
Guest Messages
Adding Pet Details
View Service Requests
Set a VIP Status
Add Notes for Reservations
Display Rate Plan Details in Reservations
Enforce Guest ID Validation
Display Indicator for Contactless Check-Ins and Check-Outs
Guest Information
Estimated Charges
Add a Charge
Add Recurring Charges to Reservations on Departure Date
Collecting Deposit Due
Display Guest Type and Market Segment Details for Each Night of Stay
Post Charges for Room Upsells Based on Room Move Reasons
Functionality of Do Not Disclose Rates Flag
Loyalty Programs
Guest Stay History
Summary
Current
Future
Past
Comments
Preferences and History
Edit Room Preferences
New Permissions to Restrict Users from Modifying Guest Preferences
Room Assignment and Upgrades
Recommended Upgrades
Process Nightly Upgrade Awards through ACRS
Currently Selected Room
Other Matching Rooms
Indicator for Discrepant Rooms in Stay
Do Not Disclose Room Types to Guest
Set up Payment Methods
Alert Users When Modifying Payment Methods with Authorization Held
Support Excess Refunds for Payments
Configure Convenience Fee for Credit Card Payments
Additional Validations to Add, Remove, or Modify Direct Bill Payment Method
Release Authorization from Multiple Cards
Configure Default Authorized Amount for Payment Methods
Display Message When Making Excess Payments in Accounts
Folios
Summary
Folio ID for Folios
Display Reason for Deposits in Folio Print and Email
Display Total Folio Balance of All Open Guest Folios
Make a Payment
Payments Using Debit Cards
Non-Refundable Payments and Deposits for Reservations
Configure Payment Sub-Types
Transfer Amount
Add a New Folio
Customize Folio Print and Email in Reservations and Groups
Add a New Routing Rule
Select Taxes when Splitting Charges Using Routing Rule Template
Route Previously Posted Charges Using Routing Rules
Select Valid On Dates For Routing Rules From the Batch Operations Screen
Close Folios Manually/Automatically in Reservations, Groups, and House Accounts
Schedule Reservation Folio Emails
Print and Email Pro-Forma Folios of Reservations
Auto Adjustment of Historical Taxes for Resident Guests
Auto Settle Folios Periodically in Reservations, Groups, and House Accounts
Generate Charge Posting ID for Account Folios
Ability to Compare Folios Side by Side
Ability to Send the Folio Number for Payment Transactions
Associate Default Payment Method with Default Folios
Pagination Added to Accordion-Based Folio Line Items
Adding Identification Information
Keys
Option to Revoke Keys
Display Indicator, Reason, and History for Expired/Revoked Keys
Automated Key Access to Non-Room Access Areas
Auto Apply Charges When Generating Keys for Access Areas
Display Reason for Key Revocation/Expiration
Expiry of Physical and Digital Keys of Reservations
Upload and Download Documents
Upload Documents
Download Documents
Delete Documents
Print and Email Documents from Documents Section
Print/Email/SMS Reservation Confirmation
Display Policy Approval/Waiver Forms in Payment Devices
Provide Internet Access to Guests Based on Their Eligibility
Notify Freedom Pay Gateway of EOD Settlement
Error Logs
Batch Creation and Settlement in Freedom Pay Portal
Display Alerts for Concurrent Users
Alerts Displayed for a Concurrent User
Alerts Displayed for Multiple Concurrent Users
Display Alerts During Browser and Network Issues
Track Additional Metrics as Part of User Audit Logging
View Last Logged-In Date and Time
View User Log of Users
Track Shifts with Blind Drop Cashiering
Start Shift
End Shift
Configure Cashier Setup
Manage Open Cashier Shifts During Date Roll
Cashier Activity Report
Enforce Users to Start Shift to Process Refunds
Enable Shift Tracking Only When One Max Limit and Cash Drawer Are Configured
Restrict Transactions Based on Property Status
Restrict Collection of Deposit Amount
Restrict Collection of Cancellation Fee
Restrict Collection of No-Show Fee
Collection of Early Departure Fee
Restrict Automatic Authorization
Perform Manual Authorization
Restrict Automatic Collection of Payments
Manual Collection of Payments
Cash Transaction Rounding and Denomination Setup
Payment Method Enhancements
Folio Balance Offset on Round-Off
Property Setting Enhancements
Behavior of Rounding Flag During Payment
Rounding Behavior for Deposits and Scheduled Deposits
Move Reservation Screen - Collect Deposit
Start and End Shift Enhancements
Lost and Found Enhancements
A/R Accounts
Pantry Payments and Split Payments
Rounding Behavior for Cancel/No-Show and Check-Out Reservations
Reservation Folio: Make Payments and Split Payments
Split Charges Between Accounts
Configure Split Charges Reasons
Split Charges Posted to Accounts
Post Taxes for Exempted Accounts
Post Tax Amount to Reservations and Groups
Post Tax Amount to A/R Accounts
Tax Exemptions Report (Dynamic)
Route Deposits Posted Previously to Groups and A/R Accounts
Display Third-Party Confirmation and Cancellation Numbers in Reservations/Groups
Group Rooming List Template
Groups - Reservations Tab
Reservation Summary Section
New Permissions for Gift Cards
Gift Card Enhancements
Print Gift Card Balance
Make Partial Payments Using Gift Cards
Payments for Multiple Folios Using Gift Cards
Pay Cancellation Fee Using Gift Cards
Payments for Pantry Items
Enter Pin for Gift Card Redemption
Configure Function Rooms in Stay
Function Room Setup
Function Room Policy
Configure Function Rooms
Mark Function Rooms as Out of Order
Book Function Rooms
View Booked Function Rooms
Cancel Function Room Booking
Modify Function Room Booking
Function Room Bookings for Groups
Function Room Booking Report
Function Room Calendar
Profiles
Creating a Guest Profile
Creating a Travel Agent Profile
Creating a Company Profile
Creating a Booker Profile
Search For a Guest Profile
Updating a Profile
Archiving a Profile
Guest Stay History
Upload Documents to a Profile
Download Documents from a Profile
Matching and Merging a Profile
Lost and Found
Charge Guests When Shipping Lost and Found Items
Configure Address to Ship Lost Items
Waitlist and Inquiry
Adding a Waitlist or Inquiry
Waitlist and Inquiry Table
More Options
Confirm Waitlists and Inquiries
Dashboard
General Availability
Filter Records by Room Type on the General Availability Screen
Display Data by Buildings
Group Rooms Control
Displaying Groups in Inquiry and Prospect Status
Tape Chart
Create Reservations with Tape Chart
Modify Reservations with Tape Chart
Swap Rooms with Tape Chart
Update Room Blocks, Housekeeping Condition, and Inventory Status for Overlapping Suite Rooms
Display Colour Indicators for Inventory Blocks
Assign Rooms from the Tape Chart Screen
Room Availability
Viewing the Room Availability Dashboard
Inventory Item Availability Dashboard
Ledgers Dashboard
Ledgers Dashboard
Front Desk
Home
Batch Operations
Printing Registration Cards
Checking-In Reservations
Pre-Authorize Guest’s Credit Card Before Check-In
Alerts to Monitor Credit Limit
Deposit Due
Settling and Checking Out Reservations
Display Authorization Details in Folio Print and Email
Display Authorization Details on Batch Operations - Folio Tab
Edit Marketing Information
Create Service Requests
Settling Folios of Reservations
Batch Posting
Batch Operations Logs
Expanded Abilities in Batch Operations Screen
Printing Coupons for Reservations
Add/Remove Routing Rules to Multiple Non-Group Reservations
View and Filter Reservations using Rate Plan/Package Code
Add Comments When Batch-Posting Charges and Credits
Display Count of Add-Ons in Batch Operations Screen
Schedule Room Moves
Pantry
Additional Options for Adjustments/Corrections of Pantry Items
Split Payments to Settle Pantry Receipts
Split Payments for Selected Pantry Items
Email Pantry Receipts to Accounts
Configure Universal Product Codes (UPC) for Pantry Items
Gift Cards
Supported Features
Guest Satisfaction
Guest Satisfaction Setup
Adding Guest Satisfaction Records
Guest Satisfaction Records Table
Tasks
Room Rack
Rooms Management
Storage
Module to Track and Deliver Guest’s Baggage
Housekeeping
Improvements to Housekeeping Permissions
Request Service
Mark a Housekeeping Service as No Service/Limited Service
Generate Housekeeping Service Requests Individually for Component Rooms
Home
Dashboard for Housekeeping Forecast
Staff
Assign
Print
HK Condition
Inventory Blocks
Setup
Housekeeping Teams
Housekeeping Boards
Instant Housekeeping Boards
Ability to Queue Rooms in Stay
Display Notifications in Housekeeping Screen
Schedule Housekeeping Service for Unoccupied Rooms
Display Guest Names in Housekeeping Assignment Sheet
Configure Default Housekeeping Conditions after Check-In and Check-Out
Update Default Housekeeping Condition for Rooms after Expiry of Inventory Blocks
Maintenance
Request Service
Home
Staff
Assign
Setup
Room Conditions
Inventory Blocks
Creating an Inventory Block
Editing an Inventory Block
Clearing an Inventory Block
Configure End Time for On-Hold Inventory Blocks
Configure Default HK Condition for Rooms after Expiry of Inventory Blocks
Request Services
Lost and Found
Lost and Found Dashboard
Adding an Item
Claim, Release, and Match Items
Other Options
Room Activity Log
Night Audit
Date Roll
Manual Date Roll
Additional User Actions to be Performed When Initiating Multiple Date Rolls Manually
Posting Charges
Marking an Arrival As a No Show or As a Cancellation
Automatically Closing a Fiscal Day
No-Show Reservations Section
Night Audit
Manually Closing a Fiscal Day
Auto Date Roll
Managing Expected Arrivals for Automatic Date Roll
Managing Departures for Automatic Date Roll
Manage Groups for Automatic Date Roll
Mark Reservations as No-Show During Date Roll
Auto Date Roll Error Log
Guaranteed No-Show
Accounting
Accounts Receivable
Creating an A/R Account
A/R Account Default Settings
Adding Remit-To Addresses
Creating an Invoice at the Property Level
Creating Multiple Invoices
Enhancements in Displaying Charges, Deposits and Refunds in A/R Invoices and Statements
Auto Generate A/R Invoices During Night Audit for Reservations/Groups
Display A/R Account Number, Footer Message, and Grand Total of POS Item Charges in A/R Invoices
Create a Statement at the Property/Tenant Level
Options to Retrieve Closed Invoices
Unapplied Payments
Make Invoice Payment
Accept Overpayments for A/R Invoices and Auto Allocate Unused Balance to Unapplied Payments
Reverse Payments Made for an Invoice
Non-Refundable Payments and Deposits
Increase Credit Card Authorization
Payment Methods
Display Transfer History in A/R Accounts
Ability to Export the Accounts Receivable Dashboard
New Permissions to Make Payments for A/R Accounts
Track Collection of Payments from Payment Provider
Include Invoices with Credit Balance in Auto Generated Invoice
Track Credit Limit Exceedances of A/R Accounts
Mark A/R Accounts as Delinquent
Ability to Auto Settle Overdue Invoices
Display Total Unapplied Payments Available for A/R Accounts
A/R Disputes
Adjust Disputed Charges in A/R Accounts
Posting Charges to Discrepant AR Account
AR Account Search when Posting Charges
Checking Out Reservations with Discrepant AR Account
Manual Checkout of Reservations with Discrepant AR Account
Guest Initiated Checkout of Reservations with Discrepant AR Account
Checkout of Reservations During Auto Date Roll
User Options
Hotkeys in Agilysys Stay
General
Property, Buildings & Outlets
Property
Buildings
Outlets
Meal Periods
Group
Rates
Reservation Default
Create Document Type Names
Language and Locale
Fiscal Year
Regional
Age Groups
Auto Checkout
Custom Fields
BIN Range
Early Check-In
Late Check-Out
Hotel PMS Status
Rooms & Room Types
Room Presets
Room Types
General Area Types
Property Configuration
Room Assignment
Room Type Conversion
Checkout Operations
Overbooking
Digital Inventory
Key Access Configuration
Profile Settings
Display Global Reservation History for Reservations and Guest Profiles
Property Import/Export
Overview
How to Setup Property Using the Workbook
Import Configuration
Export Configuration
Housekeeping Services Import
Loyalty Programs
Profile Preferences
Add Tenant Level Category Preferences
Add Tenant Level Preferences and Options for Profiles
Phone Call Management
Set Up Phone Call Allowance
Data Retention Management
Add a Guest Data Retention Policy
Add a Guest Consent Policy
Add a Company and Travel Agent Data Retention Policy
Map a Data Retention Policy
Map a Consent Policy
Apply a Consent Policy to a Guest Profile
Anonymize Profile Data
Feature Settings
Configure Universal Alerts
Creating Alerts
Viewing Property Alerts
Viewing Alerts in the Reservation Summary Section
Viewing Tasks
Configuring Universal Alerts for Enrollment
Universal Alerts Log Screen
Profile & Reservations Import
Overview
How to Setup Property Using the Workbook
Import Configuration
Display Reasons for Failure of Reservations Import
Create Shared Reservations via Reservations Import
Support for Addition of Add-Ons in the Reservations Import Template
Events and Announcements
Create an Event
Create an Announcement
Note of the Day
Event Types and Announcement Categories
Create an Event Type
Create an Announcement Category
Guest Self Service
Room Move Reasons for Room Upgrades
Field Settings
Configure Required Fields for Groups
Configure Required Fields for Travel Agent Profiles
Back of House
Housekeeping
Staff
Patterns
Orders and Sections
Services
Guest Services
Condition
Roles
Capacity
Track/Assign Housekeeping Credits by Unit Size
Lost and Found
Dashboard
Settings
Pets
General Settings
Pets
Reasons for Inventory Blocks/Maintenance Requests
Configure Reasons at the Customer-Level
Stay Property Setup Tool
Accounting
Guest Accounting
Categories
Subcategories
Items
Payment Methods
Credit Cards
Date Roll and Night Audit
Auto Recurring Charges
Configure Price of Auto Recurring Fees Based on Age Categories/Seasons
Accounting
Authorize Users to Modify Transaction and Inventory Items
Folio Defaults
Auto Adjust Taxes
Auto Settlement Rule
Agilysys Pay Setup
Payment Gateway Provider
Payment Agent
Gift Cards
GL Codes
Auto GL Code Template
Comp Reasons
House Accounts
Pantry Management
Set Up Pantry Items
Set Default House Account for Pantry Setup
Add a Pantry Item to a Folio
Multi Currency
Reservations
Market Segments & Sources
Market Segments
Sources
Guest Types & Segments
Configure Reasons to Adjust Charges
Rates
Yielding
Ability to Clone Yield Rule Sets
Export Yielding Rules for a Selected Date Range
Rate Calendars
Daily Rates
Configure Stay Through Restrictions
Copy Rates from One Rate Plan to Another
Rate Plans
Packages
Upgrades
Allocations
Add-Ons
Hurdle Rates
Rate Strategies
Room Inventory
Reservation and Booking Notice
Reservation Alias
Room Move Reason Setup
Rate Override Reasons
Do Not Move Guest Reasons
Vehicles Setup
Configure Dynamic Parking Charges for Vehicles
Travel Information and Transportation Information Setup
Setting Up Travel Information
Configure Reasons to Adjust Charges
Policies and Codes
VIP Status
Deposit Settings
Cancellation Policies
Early Departure Policies
No-Show Policies
Lost Business Tracking
Administration
User Accounts
Edit Roles and Permissions
Preferred Homepage
Enable Preferred Homepage
Users and Departments
Interfaces
Cloud Settings
Settings
Booking Channel
Import & Export
Third Party Source
Accounting
Digital Check-In & Out
Interface Mapping
On-Premise Settings
Settings
Point of Sale
Re-Sync
CMS Settings
Profile Setup Rule
Casino Tier & VIP Status
Point Issuance
Offer Management
Health & Monitoring
Cloud Health
Cloud Logs
Cloud Reports
Failure Insights
On-Premises Health
On-Premise Logs
Appliance Log
Templates
Folio
Customize Folio Print and Email in Reservations and Groups
Schedule Reservation Folio Emails
Cancellation
Confirmation
Registration Card
Registration Card Message
Digital Registration Card
Accounts Receivable Statement
Invoice#
Schedule Deposit Due
Editing the Schedule Deposit Due Template
SMS Notifications
SMS Defaults
Room Ready Notification Template
Web Check-In Notification Template
Web Check Out Notification Template
Bulk SMS
Test SMS
Email Notifications
Configure Templates for Email Notifications
Room Ready Email Notifications
Check-In Notifications
Check-Out Notifications
Bulk Email Settings
Test Email Configurations
E-mail Notification Requirements
Routing Rule Templates
Select Tax Classes to be Routed in Routing Rule Templates
Select Multiple Departments in Comp Routing Rule Templates
Select Both Items and Categories When Creating a Routing Rule
Reservation Welcome Script
Coupons
Coupons Setup
Comp Accounting Configuration
Map CMS Player ID in Agilysys Stay
Guest Profile Creation Using Player ID
Player ID Addition to Existing Profile and Reservation
Player ID Removal from Guest Profile and Reservation
Search by Player Name/Player ID
Viewing Available Comps
Profile
Reservation
Comps & Offers Redemption
Comps Redemption
Reversing Comps
Offers Redemption
Offer Redemption Failure
Permissions
Dynamic Reports
Overview
UI Components
User Favorite Reports
Saving Dynamic Reports
Export Dynamic Reports as PDF
Filtering Report Entries
Searching for Report Entries
Exporting Dynamic Reports
Printing Dynamic Reports
Scheduling Dynamic Reports
Viewing Audit Logs
Configuring Column Settings
Group Custom Reports and Handle Timeouts During Downloads
Permissions to View and Extract Reports
Save Custom Reports in Dashboard
Accounting
AR Disputes Report
AR Aging Forecast Summary Report
AR Aging Forecast Details
Account Balances Report
Auto Settlement Report
Comp Postings Report
Direct Bill Override Report
Guest Ledger Summary Report
Inventory Items Report
Ledger Activity Details Report
Ledger Details Report
Ledger Summary Report
Ledger Summary by GL Code Report
Pending and Released Reservations Report
POS Transaction Summary Report
Pantry Items Inventory Count Report
Pantry Posting Report
Revenue by Rate Plan Report
Credit Card Activity Report
Gift Card Activity Report
Transaction Item Details Report
Transaction Item Summary Report
Transactions Journal Report
Tax Postings Report
Tax Exemptions Report
Trial Balance Report
Front Desk
Arrivals Report
Cancellations/No Show Report
Departures Report
AR Discrepant Reservations and Groups Report
Comments Report
Duplicate Reservations Report
Room Move Tracking Report
Recurring Charges Report
AR Accounts List Report
AR Unapplied Payments Report
Shift Report
Guests/Reservations
Access Area with Add-Ons Report
Advance Payment/Deposit Report
Deposit Policy Override Report
Deposit Due Report
Do Not Move Guests Report
Deposit Failure Report
Do Not Move Guests Report
Function Room Booking Report
Guest Vehicle Details Report
Guest Satisfaction Report
Guest Transportation Report
In House Guest List Details Report
Linked/Back to Back Reservations
Package Components Details Report
Reservations Report
Reservation Custom Fields Report
Rate Override Reasons Report
Redemption Stays Report
Travel Agent Commissions Report
Key Revocation Report
Extended Stay Occupancy Report
Guest Messages Report
Digital Automated Check-In Report
Key Status Report
Coupon Activity Report
Offer Redemption Report
Overbooking Event Report
Waitlist and Inquiry Report
Shared Digital Key Report
Housekeeping
Housekeeping Arrivals Report
Housekeeping Departures Report
Housekeeping Forecast by Date Report
Housekeeping Productivity Report
Housekeeping Services History Report
Lost and Found Items Report
Maintenance Service Request-Owned Units Report
Out of Order Rooms Report
Room Status Report
Housekeeping Forecast by Feature Report
Housekeeping Forecast by Services Report
Housekeeping Forecast by Loyalty Level/Tier Report
Storage Details Report
Revenue/Forecasting
Add-On Revenue Report
Department Revenue Report
Pace Report
Rate Change Report
Reservation Preview Report
Revenue by Market Segment with Groups Report
Revenue by Rate Override Reasons Report
Revenue by Room Move Reasons Report
Revenue by Room Number Report
Revenue by Room Type Report
Revenue By Transaction Item Report
Upsell Forecast Report
Market Segment Revenue by Room Type Report
On the Books Report
Revenue by Market Segments
Revenue by Transaction Items
Detailed Flash Report
Company Revenue Report
Manager
Guest List Report
Groups Summary Report
Lost Business Tracking Report
Room Upgrade Tracking Report
Digital Automated Check-in Start/Stop Report
Roles and Permissions Report
Users Report
Legacy Reports
Front Desk
Arrivals
Cancellations/No Show
Comments
Credit Limit
Departures
Departures By Date
Groups Summary
In House Guest List Details
Inventory Recurring Charges
Out of Orders Rooms
Recurring Charges
Shift
VIP
Housekeeping
Departures - Housekeeping
Housekeeping Checkoff
Housekeeping Supervisor
Maintenance Service Requests
Out of Orders Rooms
Reservation Room Moves
Room Move Tracking
Rooms Status
Service Requests
Guests/Reservations
Advance Payment/Deposit
Cancellation/No Show
Comments
Package Components Summary
Reservation Changes
Reservation Events
Reservation Room Moves
Reservations
Walk In Reservations
Revenue/Forecasting
Department Revenue
Flash
On The Books
Revenue/Occupancy by Guest Type/Market Segment
Revenue By Rate Plan
Revenue By Reservations
Revenue by Room Number - Daily
Room Rate
Accounting
Account Balances
AR Accounts List
AR Aging Detail
AR Aging Summary
AR Events
AR Unapplied Payments
Comp Override
Room Rate Comp Redeemed
Room Rate Comp Reasons
General Ledger
Ledger Detail
Ledger Summary
Pantry
Recurring Charges
Tax Exempt
Tax Postings
Transactions
Transactions Detail
Transactions Journal
Grouped
Emergency Reports
Post Night Audit
Manager
Room Rate Comp Reasons
Credit Limit
Flash Report
Guest List
In House Guest List Details
In House Guest List
Out of Order Rooms
User Permissions
User Roles
Release 25.5.6
Enhanced Functionality of Do Not Disclose Rates Flag
Pagination Added to Accordion-Based Folio Line Items
Enhancements to Advance Payment/Deposit Report (Dynamic)
Apply Restrictions for Promotional Offers
Configure Email Notifications for Check-In and Check-Out
Cash Transaction Rounding and Denomination Setup
Select Offers to Be Sent to Bally CMP
Include Tax Amount in Best Available Rates Sent to Book
Receive Contracted Rooms Count at the Room Type Level from Agilysys Sales & Catering
Release 25.5.5.3
Send Details of Non-Gaming Earnings to IGT
Release 25.5.5.2
Stay - Comtrol Integration: Support for Queued Status
Send Details of Suite Room Components and Inventory Count to IDeaS RMS
Release 25.5.4
Display Patron ID in Cancellations/No Show Report (Dynamic)
Enhancements to Company Revenue Report (Dynamic)
New Sections in Company Profile Reservation History
Release 25.5.2
Enhancements to Company Revenue Report (Dynamic)
Enhancements to AR Unapplied Payments Report (Dynamic)
Enhancements to AR Aging Forecast Details Report (Dynamic)
Print and Email Documents from Documents Section
Display Total Unapplied Payments Available for A/R Accounts
Configure POS Account Lookup Settings
Categorize Offers as Qualified or Unqualified
Select Offers to be Sent to Bally CMP
Stay - Shopify Gift Card Integration
Associate Default Payment Method with Default Folios
Send Bill Code and Comp Balance Details to ACSC
Release 25.5.1
Stay - Duetto Integration Enhancement
Release 25.5
Batch Disconnect Reservations from a Group
Select Both Items and Categories When Creating a Routing Rule
Display Message When Making Excess Payments in Accounts
Ability to Unassign Rooms Assigned to Reservations
Ability to Clone Yield Rule Sets
Ability to Compare Folios Side by Side
Select Account Owner for Company Profiles
Enhancements to Printing Group Folios
Configure Character Limit for Group Name
Mark A/R Accounts as Delinquent
Ability to Auto Settle Overdue Invoices
Configure a Timeframe Window to Send Future Group Details from Stay to ACRS
Update Default Housekeeping Condition for Rooms after Expiry of Inventory Blocks
Stay - Express Mobile Integration Enhancement
Restrict Users from Modifying Guest Profiles
Post Taxes for Exempted Accounts
Stay - Comtrol Integration Enhancements
Enhancements to Health and Monitoring Screen
Book or Modify Day Use Reservations
Configure Character Limits in Stay
Ability to Send the Folio Number for Payment Transactions
Process Extra Adult Charges for Groups
Display Loyalty Tier in Reports
Recalculate the Remaining Deposit Due When Rates are Modified
Allow Users to Select a Specific Customer When Logging on to Stay
Configure the Status of a Property
Restrict Transactions Based on Property Status
Display Count of Add-Ons in Batch Operations Screen
Enhancement of Package Rate Plans to Support Add-Ons
Support for Add-Ons in Group Components
New Applicable For Option for Add-Ons and Packages
Ability to Map Multiple Credit Card Issuer Codes Sent from ACRS for a Card Issuer in Stay
Track Shifts with Blind Drop Cashiering
Enforce Users to Start Shift to Process Refunds
Enable Shift Tracking Only When One Max Limit and Cash Drawer Are Configured
Release 25.2.2.20
Enhancements to Add-On Revenue Report (Dynamic)
Release 25.2.2.14
Stay - ASEM Integration Enhancements
Release 25.2.2.9
Export Yielding Rules for a Selected Date Range
Release 25.2.2.5
Validate Restrictions Configured for Offers Associated with Rate Plans
Release 25.2.2.4
Comp Routing Rule Enhancements
Send Bill Code Information to ACSC
Configure Restrictions for Offers
Enhancements to Overbooking Reservations
Release 25.2.2.2
Avoid Creation of Duplicate Guest Profiles in Stay
Collect Deposit Due for Modified Reservations
Release 25.2.2
Allow Authorized Users to Skip Signing Digital Registration Cards
Enhancements to AR Aging Forecast Details Report (Dynamic)
Display Fixed Header in Groups
Release 25.2.1.4
Filter Offers in Book a Reservation Screen
Enhancements to Overbooking
25.2.1
Configure Start and End Dates for Offers
Offer Redemption Report (Dynamic)
Enhancements to Revenue by Market Segment with Groups Report (Dynamic)
Recurring Charges Report (Dynamic)
AR Accounts List Report (Dynamic)
AR Unapplied Payments Report (Dynamic)
Enhancements to Package Component Detail Report (Dynamic)
Indicating Non-Registered Guests when Selecting Reservations for Group Routing Rules
Track Additional Metrics as Part of User Audit Logging
Interface Settings Revamp
Track Credit Limit Exceedances of A/R Accounts
Enhancements to Rate Change Report (Dynamic)
Agilysys Stay - Agilysys Service Integration Enhancements
Send and Receive Shoulder Dates for Groups from Agilysys Sales & Catering
Release 25.2
Perform Authorization and Check-In Reservations with Cash
Book a Reservation Screen Changes
Eagle Eye Dashboard
Modify Room Type of Redemption Reservations
Maintain Gift Card Configurations in Stay or Pay Portal
Enter Pin for Gift Card Redemption
Map Special Request Codes Sent from ACRS in Stay
Route Deposits Posted Previously to Groups and A/R Accounts
Include Invoices with Credit Balance in Auto Generated Invoice
Calculate Cancellation Fee Based on Percentage of Stay
Issue Refunds in Settlement Reconciliation Account
Expiry of Physical and Digital Keys of Reservations
Configure E-Coupons for Guests
Mark Reservations as Guaranteed No-Show
Send Room Type Details to ACRS
Display Third-Party Confirmation and Cancellation Numbers in Reservations/Groups/Reports
Ability to Mark Reservations without Rooms Assigned as Red-Eye
Display Additional Information when Selecting Reservations for a Group Routing Rule Template
Support for Custom Fields in the POS Look-Up Response
Enhancements to Mapping of Housekeeping Codes
Display Guest Names in Housekeeping Assignment Sheet
Include Tax Classes in Deposit Policies
Function Rooms Setup Enhancements
View Guest Profile Details in External Applications
Associate New Rate Plans and Packages with Existing Yield Rule Sets
Configure Default HK Condition for Rooms after Expiry of Inventory Blocks
Display Player ID and Loyalty Tier Status of Casino Patrons
Configure Stay-Through Restrictions
Roles and Permissions Report (Dynamic)
Users Report (Dynamic)
Configure Default Housekeeping Conditions after Check-In and Check-Out
Stay - Comtrol Integration Enhancements
Transfer Charges from Third-Party Folio of Groups to A/R Accounts
Post Charges for Room Upsells Based on Room Move Reasons
Filter Reservations Assigned with Connecting Rooms
Ability to Customize Columns in Dynamic Reports
Release 24.7.3
Report Enhancements
Digital Registration Card Enhancements
Release 24.7.1
Ability to Block Suite Rooms for Groups
Release 24.7.0.10
Retrieve Override Reasons for Discretionary Comp from ACSC
Release 24.7.0.8
Send Credit Card Payment Method Details to Passkey
Deposit Calculation for Reservations with Complimentary/Promotional Offers
Retrieve Rates from Default Rate Plan for Unavailable Days
Release 24.7.0.6
Stay - OpenAPIV2 Integration Enhancement
Release 24.7
Gift Card Enhancements
Gift Card Activity Report
Reports Enhancements
Configure Payment Sub-Types
Bulk Update of Rates for Reservations and Groups
Add Comments When Batch-Posting Charges and Credits
New Filters for Reservations in Groups
Select Taxes when Splitting Charges Using Routing Rule Template
Inventory Item Availability Dashboard
Close All Group Folios
Flag Guest Profiles as NRG
Track Collection of Payments from Payment Provider
Key Status Report (Dynamic)
Route Previously Posted Charges Using Routing Rules
Select Valid On Dates For Routing Rules From the Batch Operations Screen
Remove PA Indicator for Package Add-Ons
Configure Criteria for Availability of Add-Ons
Configure Dynamic Parking Charges for Vehicles
Add-Ons for Groups
Auto Apply Charges When Generating Keys for Access Areas
Configure Price of Auto Recurring Fees Based on Age Categories/Seasons
Payment Class to Redeem Vouchers
Capture Routing Rule Changes in Audit Log Screen
Generate Charge Posting ID for Non-Guest Folios
Track/Assign Housekeeping Credits by Unit Size
New Dashboard for Ledgers
Stay - Comtrol Integration Enhancements
Release 24.5.2.1
Make Payments Using Debit Cards
Release 24.5.2
Redeem Discretionary Comp
Ability to use the Same Authorizer Code for Multiple Departments
Patron Search Using First Name/Last Name/Player ID
Update TA Commission Amount in Reservations
Skip Secondary Authorization for Users with Relevant Permissions
Display Effective Dates of Rate Plans in the Flexible Dates Calendar Page
Release 24.5
View Total Authorized Amount in a Reservation
Display Total Folio Balance of All Open Guest Folios
Release Authorization from Multiple Cards
Authorize Users to Modify Transaction and Inventory Items
Bulk Update Guest Messages and Comments for Reservations
Configure Default Authorized Amount for Payment Methods
Enhancements to Auto Settlement of Folios
Limit Access to Shift Report (Dynamic)
Display Room Move Reason for Nightly Upgrade Awards through ACRS
Display Room Move Reason for Complimentary Room Type Upgrades
Ability to Link Groups
Notify Freedom Pay Gateway of EOD Settlement
Digital Automated Check-In Report
Capture Auto Check-In Retry Count
Generate Charge Posting ID for Account Folios
Create Back-to-Back Reservations
Module to Track and Deliver Guest’s Baggage
Split Charges Between Accounts
Configure Universal Product Codes (UPC) for Pantry Items
Configure Billing Contact Details for Groups
Capture Deposit Policy Override Reasons
Extended Stay Occupancy Report
Credit Card Activity Report
Guest Messages Report
New Permissions to Make Payments for A/R Accounts
Custom Group Rooming List Templates
New Columns Added to Housekeeping Forecast by Date Report (Dynamic)
Housekeeping Forecast by Services Report (Dynamic)
Housekeeping Forecast by Loyalty Level/Tier
New Permissions for Gift Cards
Configure Function Rooms in Stay
Stay - Comtrol Integration Enhancements
Stay UI Enhancements
Release 24.3.3
User Authentication Based on Login Method in Stay Self Service
Tax Postings Report (Dynamic)
Enhancements to AR Aging Summary Report (Dynamic)
Release 24.3.1
Stay - OpenAPIV2 Integration Enhancement
Stay - Duetto Integration Enhancement
Patron Search Using First Name/Last Name/Player ID
Merge Different Itineraries of a Guest Profile
Add Recurring Charges to Reservations on Departure Date
Ability to Deactivate Room Types
Display Policy Approval/Waiver Forms in Payment Devices
Configure Stay Through Restrictions
Enhancements to Add-On Revenue Report
Release 24.3
Authorize Users to Modify Room Type of Reservations
Configure Address to Ship Lost Items
Process Nightly Upgrade Awards through ACRS
Configure Settings to Post Charges to Group Masters from POS Systems
Schedule Housekeeping Service for Unoccupied Rooms
New Columns Added to Room Status Report
Access General Areas Based on Rate Plan/Room Number
Display Reason for Deposits in Folio Print and Email
Stay UI Enhancements
Digital Automated Check-in Start/Stop Report
Stay - Comtrol Enhancements
Release 24.2.1
Associate Comp Routing Rules with Groups
Add/Remove Travel Agent Profiles from Departed Reservations
Notify Users of Patrons Blocked at CMS
Enhancements to Applying Promotional Offers
Usability Improvements to Configure Package Allowance
Agilysys Stay - OpenAPIV2 Integration Enhancements
Display Auto Settlement Rule in Accounts
Book Reservations Using Default Rate Plan for Unavailable Stay Dates
Stay UI Enhancements
Release 24.2.0.1
Display Rates with Auto Recurring Fees in Flexible Rates Calendar Screen
Release 24.2
Classify Properties Based on Segments in Platform
Dashboard for Service Type Progress
Dashboard for Progress of Service Requests by Staff
Display Count of Assigned Services in the Housekeeping Assignment Dashboard
Additional Validations to Add, Remove, or Modify Direct Bill Payment Method
Assign Rooms Based on Guest Preferences
Display Notifications in Housekeeping Screen
Automated Key Access to Non-Room Access Areas
Dashboard for Housekeeping Forecast
Validate Group Rooming List
Comments Report (Dynamic)
Associate Routing Rules with Travel Agent Profiles
Apply Group Third-Party Source and Confirmation Numbers to Reservations
Add Third-Party Confirmation Numbers in Groups with Special Characters
Improve User Experience When Changing Room Type or Swapping Rooms
Add-On Revenue Report
IATA Number for Rate Plans and Packages
Folio ID for Folios
Receive Payment Method Details from ACRS
Display Reason for Key Revocation/Expiration
Stay - Comtrol Integration Enhancements
Customize Tiles in Search Screen
Release 24.1.3.3
Enhancements to Ledger Summary Report (Dynamic)
Enhancements to Ledger Activity Details Report (Dynamic)
Release 24.1.3.1
Performance Improvements to Stay - OpenAPIV2 Integration
Apply Single Condition and Default ARF Rules to Groups
Release 24.1.1
Send Details of Offers Redeemed for Comp Nights to Bally CMP
Modifications to Transactions Journal Report (Dynamic)
Modify Guest Details of Patrons Retrieved from CMS
Display Data by Buildings in General Availability Screen
Usability Improvements to Configure Package Allowance
Display Groups in a Separate Tab When Creating a Multi Condition ARF Rule
Enhancements to Guest Self Service Setup
AR Aging Summary Report (Dynamic)
Convenience Fee for Credit Card Payment Methods
Stay-Fuel Booking Engine Integration Enhancements
Configure Commission Percentage for Reservations Created from TravelClick iHotelier
Batch Update Yielding Rules
Enhancements to Stay UI
Release 24.1
Ability to Configure Early Check-In and Late Check-Out Time for Add-Ons
Ability to Add Add-Ons on Departing Day of Reservations
Display Rate Plan Details in Reservations
Display Notifications in Housekeeping Screen
Include VAT Details in Scheduled Reservation Folio Emails
New Permissions to View and Extract Reports
Save Custom Reports in Dashboard
Configure Tax Classes to be Exempted in Rate Plans, Packages, and Guest Profiles
Manage Comments for Travel Agent Profiles
Auto Room Assignments Based on Excluded Room Features
Enhancements to Display of Red-Eye Reservations in Reports
Display Information Icon in Folios for Adjusted and Corrected Charges
Enhancements to Including Add-Ons in Deposit and Cancellation Policies
Display Add-Ons Count for Reservations Booked from OTAs
Housekeeping Forecast Reports
Display Alerts for Concurrent Users
Alert Users of Conflicting Reservations and Inventory Blocks
Charge Guests When Shipping Lost and Found Items
Lost and Found Items Report (Dynamic)
Restrict Users from Modifying Redemption Reservations
Provide Room Recommendations Based on Guest Stay History
Display Indicator, Reason, and History for Expired/Revoked Keys
Reverse Routed Charges from Group Masters
Create Same-Day Reservations
Deposit Policies for Groups
Deposit Due Report
Deposit Failure Report
Advance Payment/Deposit Report
Configure Maximum Guest Count Allowed for Add-Ons
Housekeeping Productivity Report (Dynamic)
Stay-HINT Integration
Alerts to Monitor Credit Limit
Enhancements to Stay UI
New Filter Option Added to Travel Agency Commissions Dashboard
Display Contracted Values of Groups in Group Rooms Control Screen
Release 12.7.3
Create Package Reservations from Fuel Booking Engine
Release 12.7.1
Send Room Block Details of Groups to Agilysys Sales & Catering
Associate Auto Recurring Fee Rule with Groups
Apply Single Condition ARF Rules to Group Types
Modifications to Revenue by Room Type Report (Dynamic)
Enhancements to Revenue by Room Type Report (Dynamic)
Display Contact Details in Travel Agent Commissions Report (Dynamic)
Ability to Export the Accounts Receivable Dashboard
Enhancements to Assigning Rooms from the Tape Chart Screen
Enhancements to User Permissions Report (Legacy)
Ability to Transfer Amount to Departed Groups
Agilysys Stay - Agilysys Authorize Integration Enhancements
Release 12.7
Room Move Reasons for Room Upgrades in Guest Self Service
Search Groups Using Third-Party Confirmation Number
Capture Contracted Number of Rooms by Room Type for Groups
Restrict Users from Searching and Booking Reservations using Anonymized Profiles
Display Transfer History in A/R Accounts
Copy Group to Create New Groups
Batch Operations: Add/Remove Routing Rules to Multiple Non-Group Reservations
Include Add-Ons in Deposit and Cancellation Policies
Exclude Rooms with Select Room Features from Auto Room Assignment
Provide Internet Access to Guests Based on Their Eligibility
Ability to Queue Rooms in Stay
View and Filter Reservations using Rate Plan/Package Code
Configure Validity Period for Allowance Components Added to Packages
Configure Universal Alerts
Enhancements to Upsell Forecast Report (Dynamic)
Ability to View and Choose Add-Ons to Booked Reservations
Do Not Disclose Room Types to Guest
Assign Rooms Based on Room Features
Configure Required Fields for Groups
Ability to Configure No-Show Policies
Configure Settings for Individual POS Systems
Ability to Configure a Flat Fee Value for Travel Agent Commission
Display Indicator for Contactless Check-Ins and Check-Outs
Allow Users to Overbook Room Types for Group Reservations
Automated Digital Check-In
Protect Inventory from Automated Digital Check-Ins
Ability to Create Restricted Groups
Auto Adjustment of Historical Taxes for Resident Guests
Auto Settle Folios Periodically in Reservations, Groups, and House Accounts
Auto Settlement Report (Dynamic)
Apply Guest Consent Policy Based on the Guest’s Primary Country of Residence
Enhancements to Split Payments Made to Settle Pantry Receipts
Enhancements to Staged Reservations Created for Groups
Enhancement to Stay UI
Release 12.5.2
User Experience Improvements to Daily Rates Screen
Copy Contents of a Row in Yield By Room Type Rule Sets
UI Enhancements to Add Rule Set and Yielding Screens
Enhancements to Staff Mobility-Housekeeping
Ability to Send Details of the Offer Redeemed for the Comp Nights to Bally CMP
Ability to Choose if a Convenience Fee for a Credit Card Payment Applies
Release 12.5.1
Ability to Set Limits for Comp Authorizers
Apply Convenience Fee for Split Payments and Deposits and Override the Fee by a Percentage Value
Duplicate Reservations Report
Enhancements to Staff Mobility-Housekeeping
Stay-IDeaS RMS Integration Enhancement
Stay-Comtrol Integration Enhancement
Display Cumulative Calculation of Room Revenue When Creating Reservations
Support for Comp Restrictions by Casino Management Systems
Calculate Room Type Occupancy Percentage at the Room Type Level for Yield by Room Type Rule Sets
Display Occupancy Percentage and Yielding Rates in the Daily Rates Screen
Display Owner RevPAR Value and Grade for Rooms
Stay-Duetto Integration Enhancement
Release 12.5
Close Folios Manually/Automatically in Reservations, Groups, and House Accounts
Email Pantry Receipts to Accounts
Accept Overpayments for A/R Invoices and Auto Allocate Unused Balance to Unapplied Payments
New Permissions to Restrict Users from Modifying Guest Preferences
Reverse Payments Made for an Invoice
Configure the Fields Required for Creating Company Profile and Adding a Primary Contact for the Account Receivable
Display Progress Indicator When Routing Charges/Deposits
Create Room Blocks for Group’s Shoulder Dates
Customize Folio Print and Email in Reservations and Groups
Configure Adjustment Transaction Items to Display the Adjusted/Corrected Charge in Folios
Schedule Reservation Folio Emails
New Permissions to Restrict Operations in Batch Posting Tab
Additional Options for Adjustments/Corrections of Pantry Items
New Columns Added to Pantry Report (Dynamic)
Alert Users When Modifying Payment Methods with Authorization Held
Support Excess Refunds for Payments
Print and Email Pro-Forma Folios of Reservations
Display Authorization Details on Batch Operations - Folio Tab
Display Authorization Details in Folio Print and Email
Split Payments to Settle Pantry Receipts
Alerts to Monitor Credit Limit
Display Global Reservation History for Reservations and Guest Profiles
Non-Refundable Payments and Deposits for Reservations, Groups, House Accounts, and A/R Accounts
Adjust Disputed Charges in A/R Accounts
Report to Track Disputed Charges and Resolved Disputes
Batch Operations - Batch Posting: Support for New Functionalities
Indicator for Discrepant Rooms in Stay
Enter Reason to Change Cancellation Policy and Cancellation Fee of Reservations
Enhancements to Cancellation/No Show Report (Dynamic and Legacy)
Flag Reservations as Red-Eye Reservations
Enforce Guest ID Validation for Rate Plans and Packages
Travel Agency Commissions Dashboard - Enhancements
Report to Track Travel Agent Commissions
Add Ons - Enhancements
Recurring Charges - Enhancements
Enforce Room Assignment for Guest-Requested Rooms
Enhancements to Reservation and Arrivals Reports
Enhancements to Bulk Updates
Capture Travel and Transportation Information in Reservation
Report to Track Guest Transportation
Map Early Departure Policies to Rate Plans, Packages, and Groups
Enhancement to Room Upgrade Tracking Report (Dynamic)
Enhancement to Stay UI
Release 12.4.12
Ledger Summary by GL Code Report (Dynamic)
Enhancements to On the Books Report (Dynamic)
Customize Auto Recurring Fee Rule Associated with Groups
Send Auto Recurring Fee Details of Groups from Stay to Agilysys Sales & Catering
Release 12.4.11
Create Yielding Rules Based on Room Types
Create and Apply Promotional Offers for Reservations
Apply Convenience Fee for Credit Card Payments
Assign Units to Reservations Based on Grades and Owner RevPar Values
Enhancements to Transactions Journal Report (Dynamic)
Receive Common Guest Profile Updates from Agilysys Platform
Enhancements to Profile Merge
December 2023
Release 12.4.10
Auto Recurring Fees Enhancements: Configure Fee Amount for Age Categories or Season
Report Enhancements: Ability to Group Custom Reports and Handle Timeouts During Downloads
Release 12.4.9
Copy Rates from One Rate Plan to Another
Configure Reasons to Adjust Charges
Ability to Set Rates for Multiple Rate Plans in the Daily Rates Tab
Display Colour Indicators for Inventory Blocks
Print and Email Folios by Source Account in Groups
Stay-Bally CMP Integration: Ability to Redeem Management Comps
November 2023
Release 12.4.7.1
Performance Improvement of ARI Sync
Performance Improvements to Reservations Search
Release 12.4.7
Additional Verification When Overbooking a Room Type
Enhancements to Rate Change Report (Dynamic)
Display Marketing Preferences in Reservations
Stay-Bally CMP Integration: Ability to Map Casino Tier with a VIP Status
Configure Convenience Fee for Credit Card Payments
Maintenance Service Request-Owned Units Report (Dynamic)
Configure Charges for Maintenance Services Performed to Owned Units
Calculate Additional Guest Charges Based on Room Types
Receive Common Guest Profile Service Updates from Agilysys Platform
Enhancements to Ledger Summary Report (Dynamic)
Release 12.4.6
Enhancements to Transactions Journal Report (Dynamic)
Enhancements to Reservations Report (Dynamic)
Enhancements to Revenue by Market Segment with Groups Report (Dynamic)
Market Segment Revenue by Room Type Report (Dynamic)
Stay-Book Integration: Distinguish Package Rates Displayed in Flexible Dates Calendar
Enhancements to Package Component Detail Report (Dynamic)
Enhancements to Transaction Item Details Report (Dynamic)
Filter Records by Room Type on the General Availability Screen
Stay-Agilysys Sales & Catering Integration: Enhancement to Update the Type of Booking for Groups
Release 12.4.4
Associate Comp Routing Rules with Groups
Add Notes for Reservations
Support for Addition of Add-Ons in the Reservations Import Template
Additional User Actions to be Performed When Initiating Multiple Date Rolls
Options to Retrieve Closed Invoices
Include Same Day Reservations in Reports
Support for Multiple Rate Plans and Room Types in Agilysys Book for Unit Booking
Stay-Fuel Booking Engine Integration: Enhancements to Support Payments for Reservations and Groups
Stay-Book Integration: Enhancement to Display the Updated Rates in Agilysys Book
Pre-Authorize Guest’s Credit Card Before Check-In
Release 12.4.3.2
Exclude Charges to be Routed to the Comp Folio from Deposit Calculation
October 2023
Release 12.4.2.1
Performance Improvements to Reservations Search
Release 12.4.2
Enhancements to Department Revenue Report (Dynamic)
Release 12.4
Display Guest/Account Name for A/R Invoices
Display History of Housekeeping Service Changes in Reservations
Customize the Columns to be Displayed in the Settle and Checkout Tab
Configure Fields/Sections of Guest Profiles to be Viewed by the Users
Configure Tier/Level for Loyalty Programs
Logs to Track All Actions Performed in the Batch Operations Screen
New Views Added to the Housekeeping Dashboard
Auto Generate Statement Numbers in Statement Print/Email
Option to Revoke Keys Issued for a Reservation
Auto Generate A/R Invoices During Night Audit for Reservations/Groups
Create Housekeeping Teams
Report to Track the Revenue Generated from Room Moves
Generate Housekeeping Service Requests Individually for Component Rooms
Create Housekeeping Boards
Report to Track the Room Moves Performed in a Reservation
Create Instant Housekeeping Boards
Expanded Abilities in Batch Operations Screen
Verbiage Changes in the Folio Template Setup
Upsell Forecast Report (Dynamic)
Support for Duetto Player Rates with IGT CMS
New Column Added to Ledger Activity Detail Report (Dynamic)
Display an Alert Message in the Book a Reservation Screen for Unavailable Dates
Display Occupancy Percentage and Overridden Rate Details in the Daily Rates Screen
Batch Print Coupons for Reservations from the Batch Operations Screen
Select Tax Classes to be Routed in Routing Rule Templates
Perform Bulk Updates to Group’s Staged and Reserved Reservations
Display Overbook Indicator and Manage Column Settings for Group’s Reserved and Staged Reservations
Display the Exclude No/Limited Services Filter on the Housekeeping Screen
Enhancements to the Alignment of Numeric and Currency Fields in Dynamic Reports
Support for Secondary Authorization Using Approver Code
Enable Single Sign-On (SSO) for Users
May 2023
Release 12.3.3
Configure the Number of Days for Which Comp Rates Should be Displayed in Agilysys Book
New Columns Added to Comp Postings Report (Dynamic)
New Report to Track Revenue from Rate Plans and Packages
Release 12.3.2
Customize Menu Options in Guest Self Service for Guest Display
Update Phone Number for a Guest Profile in Stay from Guest Self Service
Display Guest Folio of a Reservation in Guest Self Service
Release 12.3.1
Update Room Blocks, Housekeeping Condition, and Inventory Status for Overlapping Suite Rooms
Release 12.3
Age Group to Identify Additional Key Access Provided to Non-Guests
Perform Scheduled Room Move from the Housekeeping Screen/Front Desk Menu
New Permission to Print Audit Logs
Ability to Print Account Specific Logs
Display Room Features in Housekeeping Boards and Reports
Visual Indicators to Identify Offers Applied to Reservations
New Columns Added to Revenue by Rate Overrides Reasons Report (Dynamic)
Enforce Room Move Reasons Selection During Room Moves
Categorize Room Move Reasons Based on Class Rank
Labels to Distinguish Between Room Moves
Apply Data Retention/Consent Policies Based on the Retention Period
Post Upgrade Fee as a Separate Line Item in Folios
Configure Reasons for Creating Inventory Blocks and Maintenance Requests
Comp Redemption for Items in Group Folios
Display Last Print Details of Registration Cards
New Permissions to Add and Delete Payment Methods
Support for Overbooking via Agilysys Book
Add Comp Restrictions Override details to Reservations Report (Dynamic)
April 2023
Release 12.2.1.1
Remove 150-Character Limit Restriction for SMS
Release 12.2
Option to Add Multiple Routing Rules to a Rate Plan
Display Group Code and ETA/ETD for Groups
Configure PAR Value for Pantry Inventory Items
Display Entries in a Single Line in the Audit Log Screen
Data in Group Room Control Screen Displayed in Same Order as CSV
Support for Partial Points (Decimals) in Housekeeping
Improvements to Housekeeping Permissions
Mark a Housekeeping Service as No Service/Limited Service
Configure End Time for On-Hold Inventory Blocks
Apply Data Retention Policies Based on the Guest’s Country of Residence
New Columns Added to Arrivals Report (Dynamic)
Enhancements to Cancellations/No Show Report (Dynamic)
New Columns Added to Transaction Item Summary and Detail Reports (Dynamic)
Display Offers for Rate Plans/Packages in Agilysys Book
March 2023
Release 12.1
Report to Track Rate Override Reasons
Verbiage Changes in Stay UI
Report to Track Revenue by Rate Overrides
Schedule Service Time Based on Guest Request
Display Housekeeping Condition Updates in Reservation History
Enhancements to Account Balances Report (Dynamic)
Urgent Indicator for ETA and ETD
Option to Compare Folios
Display Pantry Items with Price Details in Folios
Report to Track Pantry Postings
Set up Validity dates for AR Accounts
Release 12.0.1
Display POS Charges as Single Line Item in Folios
Release 12.0
Modifications to Batch Operations - Check Out
Report to View Revenue by Room Number
Report to Track Do Not Move Guests
Report to Track Package Components
Enhancements to Cancellation/No Show Report
Enhancements in Housekeeping Conditions
Enhancements in Guest Stay History
Ability to Adjust Rates for Selected Dates
Adding Description for House Account
Ability to View Reservations Modifications
Filters for Audit Logs and History
Ability to Mask Guest Names
Ability to Configure Rate Override Reasons
Ability to Update Housekeeping Conditions for Discrepant Rooms
Ability to Override the Price of Pantry Items
Ability to Disable the Undo Cancel Option in Groups
Ability to Configure the Housekeeping Note of the Day
Displaying Housekeeping Staff Names
Enhancements to Room Move Reasons
Ability to Configure Do Not Move Guest Reasons
Enhancements to Group Functionality for Integrations
Modifications to Guest Profile Creation for Reservations from OTAs
Reference Numbers and Comments for Folio Postings
February 2023
Branding Update
Modifications To Payments Using Gift Cards
Character Limit for Valet Tickets
Auto-Recurring Fees - Enhancements
Ability To Charge Deposit Per Guest
Verbiage Changes for Stay UI
Required Fields Made Mandatory
Verbiage Changes in Reports Menu
Modifications in Accounting Legacy Reports
Enhancements in Group Rooms Control Dashboard
Enhancements in Room Availability Dashboard
Enhancements in General Availability Dashboard
Displaying Owned Units
Displaying NRG Icon
Enhancements in Rate Plans Page
Ability To Allow Overbooking
Modifications to Guest Self Service Log-In Page
Staff Mobility – Reservations Landing Page
Modifications to Creation of Housekeeping Service Requests
Order and Sort Options in Announcements Setup
January 2023
View Default Rate Plan
Display Offer Names for Logged-In Players
Anonymize PII Data of Guests for Guest Satisfaction Entries
Anonymize PII Data of Guests for Waitlisted Entries and Inquiries
Anonymize PII Documents of Guests for Lost and Found Records
Anonymize PII Data in Vehicle Details of a Profile
Localization Option in Data Retention Management
Anonymize PII Data for Cancelled Reservations
Enhancements in Manual Anonymize of PII Data
Anonymize PII Data of Guests Email ID
Anonymize PII Data Stored in Payment Instrument
Feature Setting - Digital Keys
Guest Self Service - Upgrades and Upsells
Coming Soon
Perform Authorization and Check-In Reservations with Cash
Book a Reservation Screen Changes
Changes Made in the UI
Eagle Eye Dashboard
Eagle Eye Tab
Reservation Outbound
Reservation Inbound
Groups Outbound
Groups Inbound
Rates Inbound
Availability Outbound
Availability Inbound
Inventory Blocks Inbound
Compare Inventory Between ACRS and Stay
Configure Alerts
Modify Room Type of Redemption Reservations
Post Charges for Room Type Change
Maintain Gift Card Configurations in Stay or Pay Portal
Enter Pin for Gift Card Redemption
Making UI Payments Using Gift Cards
Making Device Payments Using Gift Cards
Map Special Request Codes Sent from ACRS in Stay
Interface Mapping
Route Deposits Posted Previously to Groups and A/R Accounts
Include Invoices with Credit Balance in Auto Generated Invoice
Calculate Cancellation Fee Based on Percentage of Stay
Issue Refunds in Settlement Reconciliation Account
Expiry of Physical and Digital Keys of Reservations
Configure E-Coupons for Guests
Coupons Setup
Records
Issue Coupons for Charges
Redeem Coupons for Charges
Redeem E-Coupons from Pantry Module
Coupon Activity Report
Mark Reservations as Guaranteed No-Show
Configure Inventory Hold Time
No-Show Reservations Section in Date Roll Tab
Display No-Show Reservations
Shared Reservations
Scheduled Room Move
Records
Mark Reservations as No-Show During Date Roll
Release Guaranteed No-Show Reservations
Reinstate Cancelled Reservations
Automatically Reverse No-Show Fees for Reinstated Reservations
Report Enhancements
Mark Reservations as No-Show (Guaranteed) Manually
Send Room Type Details to ACRS
Intermediate Room Type Details
Reservation History and Audit Log
Display Third-Party Confirmation and Cancellation Numbers in Reservations/Groups/Reports
Group Rooming List Template
Groups - Reservations Tab
Reservation Summary Section
Reports
Ability to Mark Reservations without Rooms Assigned as Red-Eye
Display Additional Information when Selecting Reservations for a Group Routing Rule Template
Support for Custom Fields in the POS Look-Up Response
Enhancements to Mapping of Housekeeping Codes
Display Guest Names in Housekeeping Assignment Sheet
Assignments Tab
Assigned Services Section
Include Tax Classes in Deposit Policies
Reservation Policies
Group Deposit Policies
Custom Deposit Policy for Groups
Reports
Function Rooms Setup Enhancements
F&B Tab
Audio Visual Tab
Style Tab
Configure Function Room Screen
Book Function Room Pop-Up Screen
Function Room Bookings Tab
Download Confirmation and Cover Letters
Function Room Calendar
View Guest Profile Details in External Applications
Associate New Rate Plans and Packages with Existing Yield Rule Sets
Configure Default HK Condition for Rooms after Expiry of Inventory Blocks
Reasons for Inventory Blocks/Maintenance Requests
Creating Inventory Blocks for Rooms
Creating Inventory Blocks for Rooms from Tape Chart
Reports
Display Player ID and Loyalty Tier Status of Casino Patrons
Search Screen
Reservation Screen
Reports
Configure Stay-Through Restrictions
Roles and Permissions Report (Dynamic)
Users Report (Dynamic)
Configure Default Housekeeping Conditions after Check-In and Check-Out
Stay - Comtrol Integration Enhancements
Indicate Device Manufacturer Model
Generate Reference Numbers for Reservations
Processing of Key Create Requests
Configure Parking Charges for Reservations
Send Loyalty Details to Comtrol
Account Lookup Using Reference Numbers
Send E-Coupon Details of Reservations
Configure Devices That Can Send E-Coupon Data
New Fields Added to Messages
Configure Minibar Charges for Reservations
Post Charges to Reservations
Configure Options for Resync
Send Full Name of Accounts to Comtrol
Account Lookup Using Account and Room Numbers
Search Multiple Entities Using Single Input Field
Send Reservation Reference Number of Reservations
Transfer Charges from Third-Party Folio of Groups to A/R Accounts
Post Charges for Room Upsells Based on Room Move Reasons
Filter Reservations Assigned with Connecting Rooms
Ability to Customize Columns in Dynamic Reports
Overview
System-Defined Roles
System Administrator
Stay Hotel Manager
Department Manager
Profile Management
Guest Service Agent (GSA)
Stay Front Desk
Stay Hotel Supervisor
GSA Supervisor
Stay Housekeeping Supervisor
HK Supervisor
Stay Accounting
Accounts Receivable Manager
Stay Night Audit
Stay Reporting
Stay_Integrations_Operations_Admin
Stay_Integrations_Read_Only_Admin
Permissions

Logging in to Stay

Perform the following actions to login to Stay.

Launch the appropriate URL (depending on the region) in Google Chrome.

  • Cloud (US)https://stay.rguest.com

  • Cloud (EMEA)https://stay.rguest.eu

Enter the tenant ID. The Login page will be displayed.

A screenshot of a login page

Description automatically generated

Enter the username in the Username field to login.

Click Login.

Enter the password in the Password field.

Contact Agilysys for credentials to log in to Stay.

A screenshot of a login page

Description automatically generated

Click Login. The Change Password screen will be displayed.

A screenshot of a computer

Description automatically generated

Set the new password by complying to the password requirements.

Click Submit.

In addition to uploading the property logo in Agilysys Platform, properties can also customize the background color, container, and frame for the login page to improve the look and feel. Contact Agilysys for more information.