Searching for a Reservation

This option allows users to view information about reservations in the property, reservation statuses, room types allocated for a reservation, and the guests' VIP statuses.

Perform the following steps to search for a reservation:

Navigate to Reservations à Search à Reservations. The Reservations tab is displayed.

The reservation records can be filtered based on any or all the filter criteria:

Field	Description
Room Number	The unique number of the room.
Reservation Status
Arriving	Displays the list of expected guests who have not yet checked in.
Cancelled	Displays the list of guests who have abandoned their reservations, including walk-in and no-show reservations.
Departed	Displays the list of guests who have already departed.
Departing	Displays the list of guests who are due to check out today but have not left the property.
In-house	Displays the list of guests who are checked in the property.
Moved	Displays the moved guests.
No Show	Displays the list of guests who had guaranteed reservations but have not cancelled or arrived at the property.
Reserved	Displays the list of guests who have reservations for a future date and have not checked in.
Room Type	Displays the reservations for the specific room types.
VIP Status	Displays the reservations held by guests with VIP status.
Urgent	Arrivals - shows reservations with ETA priority indicator Departures - shows reservations with ETD priority indicator

Click the reservation name to open the guest's reservation summary page.

To search for a guest without a date, click Clear on the date calendar.

The room details, housekeeping status, occupancy status, rate code, and the reservation status of the reservation are displayed:

The following table lists the various scenarios of reservation search:

Scenario	Example	Search Results
Search using the entire guest’s name/additional guest name	Doe, John	The records that exactly match the entered name are displayed. If multiple reservations are available for the entered name, the records are displayed in ascending order of the arrival date of the reservation.
Search using the first name/last name of a guest profile	John	The records that either have the first or the last name as the entered name are displayed. Order of display: John, Peter (last name is an exact match) Doe, John (first name is an exact match) Johnie, Nick (partial match) Jo… (fuzzy search retrieves records where at least one character in the record matches the entered name)
Search using the reservation confirmation number	F64TP22NW 22	The record that exactly matches the entered confirmation number is displayed. When a partial confirmation number is entered, the records that partially match the entered confirmation number are sorted and displayed in ascending order (F64TP22NW, 9PJ225YHJ).
Search using the room number assigned to the reservation	109	The record that exactly matches the entered room number is displayed. Fuzzy search is not applicable for room numbers.
Search using the email address associated with the reservation	john@agilysys.com @gmail.com	The records that exactly match the entered email address are displayed. When a partial email address is entered, all the records that match the partial address entered are displayed (Joe@gmail.com, Jonah@gmail.com).
Search using the phone number on the reservation	360-308-7853 7853	The records that exactly match the entered phone number are displayed. When a partial phone number is entered, all the records that match the partial phone number entered are displayed (345-7853, 67-7853). The reservation that was created last is displayed first.
Search using the loyalty number associated with the reservation	13DF17	The records that exactly match the entered loyalty number are displayed. Fuzzy search is not applicable for loyalty numbers.

If the reservation has a non-registered guest, an NRG icon is displayed against the guest profile. Refer to the screen below:

If users configure a threshold time before the estimated time of arrival or departure of a guest, an urgency indicator is displayed for the reservations that fall in this time frame, when the threshold time is reached. Users can sort the reservations based on the estimated time of arrival and departure.