Display Indicator for Contactless Check-Ins and Check-Outs

Stay is enhanced to display indicators for contactless check-ins and check-outs that are performed through any of the following method:

  • Mobile application (including Express Mobile or any other third-party mobile application)

  • Web check-in/check-out

  • Kiosk (including Express Kiosk)

Feature Setting

The following new feature setting has been added to enable users to select the type of contactless check-in and check-out methods supported by the property:

  • Name: Digital check-in and check-out methods

  • Value: Must be enabled

  • Comments: License is not required

This feature setting is disabled by default. It is enabled for properties that have already enabled the Web Check-In and Web Check-Out feature settings. When enabled, the Digital Check-In & Out tab is displayed on the Interfaces Setup screen (Settings à Interfaces). Users can enable the following check-in and check-out methods for the property:

Method

Options

Web

  • Web Check-In

  • Web Check-Out

Mobile

  • Mobile Check-In

  • Mobile Check-Out

Kiosk

  • Kiosk Check-In

  • Kiosk Check-Out

Users can select multiple check-in and check-out methods. When a contactless check-in or check-out is performed for a reservation, based on the status of the check-in or check-out, a badge is displayed on the following screens for the reservation:

  • Both Check-In and Check-Out badges are displayed on the following screens:

    • Reservation

    • Search: Displayed next to the confirmation number

  • The Check-In badge alone is displayed on the following screens:

    • Batch Operations à Check-In: Displayed next to the confirmation number

    • Batch Operations à Batch Edit: Displayed next to the confirmation number

    • Tape Chart: Displayed next to the guest name

For successful check-ins and check-outs, the badge is displayed for the reservations highlighted in yellow color.

When a contactless check-out performed via any of the supported methods is unsuccessful, the badge is highlighted in red color and displayed on the following screens:

  • Reservation

  • Search

  • Batch Operations à Check-In

  • Batch Operations à Settle & Check Out

When users hover over the badge, the reason for the failure is displayed on the Reservation and Search screens. Users can proceed to check-out the reservations manually via Stay. When the check-out is successful, the badge will no longer be highlighted.

When users perform Undo Check-In for the reservations that were checked in digitally, the badge for the digital check-in is not removed. When users performed Undo Check-Out for a reservation that was checked out digitally, the badge for the digital check-out is removed for the reservation. For the reservations that are checked in digitally, the badge for the digital check-in is not removed when users perform an early check-in.

Users can filter reservations that are checked-in and checked-out digitally using the Digital filter. This filter contains the following options:

  • Default Check-In

  • Web Check-In

  • Web Check-Out

  • Mobile Check-In

  • Mobile Check-Out

  • Kiosk Check-In

  • Kiosk Check-Out

Based on the selected options, the reservations are displayed. This filter is added to the following screens:

  • Search

  • Batch Operations à Check-In (only the check-in options are added to the filter)

  • Batch Operations à Batch Edit (only the check-in options are added to the filter)

  • Tape Chart (only the check-in options are added to the filter)

  • Batch Operations à Settle & Check Out (only the check-out options are added to the filter)

The digital check-in badge is displayed in the following Legacy reports:

  • Arrivals

  • In House Guest List Details

  • In House Guest List Summary

  • Housekeeping Check Off

  • Reservation Changes

  • Reservation Events

  • Reservations

The digital check-out badge is displayed in the following Legacy reports:

  • Departures

  • Departures By Date

  • Housekeeping Check Off

  • Reservation Changes

  • Reservation Events

  • Reservations

The column, Digital, on the following Dynamic reports displays the type of digital check-in/check-out performed:

  • Arrivals

  • Housekeeping Arrivals

  • Reservations

  • Departures

  • Housekeeping Departures

  • Reservations

To support this enhancement the following changes have been made:

  • New badges have been introduced for the following digital check-in and check-out methods:

    • Web Check-In

    • Web Check-Out

    • Mobile Check-In

    • Mobile Check-Out

    • Kiosk Check-In

    • Kiosk Check-Out

These badges are highlighted in yellow when the digital check-in and check-out performed is successful, and in red when the digital check-out is unsuccessful.

  • A legend has been added to the following Legacy reports to help users identify the badges displayed for the digital check-in and check-out performed.

    • Arrivals

    • In House Guest List Details

    • In House Guest List Summary

    • Housekeeping Check Off

    • Reservation Changes

    • Reservation Events

    • Reservations

    • Departures

    • Departures By Date

    • Housekeeping Check Off

    • Reservation Changes

    • Reservation Events

    • Reservations

  • A new column, Digital, has been added to the following Dynamic reports that displays the type of digital check-in/check-out performed:

    • Arrivals

    • Housekeeping Arrivals

    • Reservations

    • Departures

    • Housekeeping Departures